What are the responsibilities and job description for the IT Service Desk Supervisor position at C&M Legal Search, LLC?
The Information Technology Department is seeking an IT Service Desk Supervisor for its Washington DC office. This role involves overseeing the daily operations of the service desk, ensuring timely and efficient handling of support requests. Reporting to the IT Service Desk Manager, the supervisor will manage Service Desk Analysts, develop procedures to enhance service desk effectiveness, and monitor performance against service level agreements (SLAs). Key responsibilities include providing training, addressing escalated support requests, and collaborating with IT staff for comprehensive support across systems and services.
Qualifications include a two-year college degree or equivalent experience, supervisory experience in a law firm or similar environment, and a preferred ITIL Foundation certification. Candidates should have a minimum of four years of experience with Windows operating systems, MS Office, and strong customer service skills. Technical experience in hardware configuration and service desk management software is necessary, along with the ability to analyze data, coach team members, and maintain confidentiality. The role demands excellent communication and problem-solving skills, a strategic focus, and the ability to thrive in a fast-paced setting. Interested applicants should submit a cover letter and resume. The anticipated salary for this position is $110,000 to $125,000.
Qualifications include a two-year college degree or equivalent experience, supervisory experience in a law firm or similar environment, and a preferred ITIL Foundation certification. Candidates should have a minimum of four years of experience with Windows operating systems, MS Office, and strong customer service skills. Technical experience in hardware configuration and service desk management software is necessary, along with the ability to analyze data, coach team members, and maintain confidentiality. The role demands excellent communication and problem-solving skills, a strategic focus, and the ability to thrive in a fast-paced setting. Interested applicants should submit a cover letter and resume. The anticipated salary for this position is $110,000 to $125,000.
Salary : $110,000 - $125,000
