Demo

Technology Support Analyst (Level 3)

C&M Legal Search, LLC
Chicago, IL Full Time
POSTED ON 1/21/2025
AVAILABLE BEFORE 3/20/2025

The Technology Support Analyst Level 3 in Chicago provides advanced technical support and exceptional customer service to employees at a law firm, reporting to the Technology Services Manager. This role handles a wide range of technology requests, including software applications, hardware, phones, printers, operating systems, and mobile devices. The Analyst is also responsible for training Level 1 and 2 analysts, identifying training needs, preparing materials, and conducting onboarding sessions for new hires.

This position requires a minimum of five years of experience in technical support, preferably in the legal industry, along with experience leading or mentoring teams and managing projects. The candidate should have expert knowledge in Microsoft products, remote access technologies, troubleshooting, and data security protocols, as well as excellent communication skills to explain technical concepts to non-technical users.

The role involves providing both onsite and remote support, using tools to assist customers, troubleshooting complex technical issues, and maintaining detailed records in the Service Desk ticketing system. Additionally, the Analyst will plan and manage training programs, collaborate on developing processes and standards, and participate in software testing and feedback. The salary range is $82K-$124K, with a target of $100K-$103K. The position requires five days in-office for the first 30 days, transitioning to a hybrid schedule.

Salary : $82,000 - $124,000

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Technology Support Analyst (Level 3)?

Sign up to receive alerts about other jobs on the Technology Support Analyst (Level 3) career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$62,445 - $85,297
Income Estimation: 
$74,171 - $106,661
Income Estimation: 
$63,877 - $80,867
Income Estimation: 
$72,545 - $94,693
Income Estimation: 
$83,086 - $106,052
Income Estimation: 
$83,086 - $106,052
Income Estimation: 
$83,298 - $131,726
Income Estimation: 
$101,020 - $131,637
Income Estimation: 
$101,020 - $131,637
Income Estimation: 
$95,435 - $126,957
Income Estimation: 
$130,171 - $173,458
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at C&M Legal Search, LLC

C&M Legal Search, LLC
Hired Organization Address Las Vegas, NV Full Time
Our client is seeking a Collection & Litigation Associate Attorney to manage a high-volume caseload, focusing on collect...
C&M Legal Search, LLC
Hired Organization Address Houston, TX Full Time
Financial Services Litigation Associate Our client seeks a 4 to 6-year associate to join its Financial Services practice...
C&M Legal Search, LLC
Hired Organization Address Los Angeles, CA Full Time
A national law firm is looking for a skilled Business Litigation Trial Paralegal to support attorneys in all stages of b...
C&M Legal Search, LLC
Hired Organization Address Roseland, NJ Full Time
The firm is seeking a Staff Accountant for its Roseland, NJ office to support the Director of Accounting in daily operat...

Not the job you're looking for? Here are some other Technology Support Analyst (Level 3) jobs in the Chicago, IL area that may be a better fit.

Technology Operations Support Analyst 2nd Shift

Request Technology, LLC, Chicago, IL

Information Technology Support Analyst

Davis Wright Tremaine, Chicago, IL

AI Assistant is available now!

Feel free to start your new journey!