Branch Operations Specialist & Loan Support Specialist I

Who are we?

For over 160 years, C&N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun in everything we do, daily.

From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including “Giving Back, Giving Together,” to making the best decisions for the long-term interests of our shareholders, C&N is committed to being the only financial institution that our customers will ever need.

At the heart of what we do are our employees! C&N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated.

Who are you?

You are organized, driven, and ready to be a key player in both branch operations and commercial lending support. At C&N, we’re looking for a Branch Operations Specialist & Loan Support Specialist I to join our Branch Delivery team. In this hybrid role, you’ll help ensure smooth daily operations in the branch while supporting our commercial lenders to deliver exceptional experiences to our business clients. If you thrive in a multitasking environment, enjoy working with people, and have a passion for getting things done right the first time, this could be the perfect opportunity for you. Continue reading to learn more!

You will be responsible for:

1. Branch Operations Management – Oversee day-to-day operational functions in the branch including teller activities, cash levels, vault balancing, and ensuring compliance with safety and audit standards.

2. Customer Transactions – Assist with transactions on deposit, loan, and retirement accounts, wire transfers, debit card issuing, and more to deliver excellent customer service and operational efficiency.

3. Team Support & Supervision – Assist with training and coaching branch employees, provide performance feedback, and help drive a positive and productive team environment.

4. Commercial Lending Support – Assist with pre-call planning, onboarding commercial clients, reviewing loan documents, and ensuring timely and accurate processing of commercial loan disbursements.

5. Loan Maintenance & Documentation – Monitor loan renewals, gather financials for reviews, handle disbursements, and maintain accurate records in internal systems to support lending activities.

6. Collaboration – Work closely with internal departments, attorneys, title companies, and others to support loan closings and servicing, while ensuring compliance and exceptional client service.

7. Delinquency & Payment Management – Process loan payments, monitor delinquencies, communicate with clients, and support lenders with timely updates on loan statuses.

While this position is primarily based in York, occasional travel to our Lancaster Branch may be required to support operations and ensure continuity across locations.

Requirements:

Education & Experience – You will need a high school diploma or general education degree (GED) AND 2-4 years in cash handling and/or customer service settings, preferably in a banking environment, as well as 1-2 years of experience assisting commercial lenders OR an equivalent combination of education and experience.

Skills – You should possess well-developed abilities and a proven track record in the following areas:

• Strong communication and interpersonal skills.

• Attention to detail and accuracy.

• Ability to multitask and think critically in a fast-paced environment.

• Leadership and mentoring of others.

• Proficiency in Microsoft Office and banking systems (preferred).

Key Competencies – The combination of skills, behaviors, and attributes required to perform effectively in a role and achieve organizational goals include:

• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
• Ensures Accountability: Takes ownership, follows through on commitments, and holds self and others responsible for results.
• Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
• Action Oriented: Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.
• Business Insight: Understands business operations, market trends, and applies knowledge to drive results.

Why C&N?

At C&N, we’re more than just a team – we’re a community working together toward a shared mission: the success of our customers, teammates, shareholders, and communities.

• Achieve & Grow: Your success is our success. At C&N, you’ll grow alongside our customers as we work together to achieve meaningful goals.
• Learn & Develop: Collaboration is at the heart of what we do. You’ll learn from and with your teammates, fostering both personal and professional growth.
• Contribute & Be Rewarded: Your contributions make a difference, and we recognize your impact through competitive rewards and career advancement opportunities.
• Share & Celebrate: Together, we give back and celebrate the milestones that matter to our communities.

We’re proud of our award-winning workplace culture, recognized repeatedly with the NBRI Circle of Excellence Award. At C&N, we live our values every day, creating a supportive, inclusive, and dynamic environment where you can thrive.

Comprehensive Benefits for Your Success:

At C&N, we offer more than just a competitive salary – our robust benefits package is designed to support your well-being, career growth, and work-life balance. Highlights include:

• Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
• Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
• Health & Wellness:
  • Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
  • Employer-paid life and disability insurance.
  • Additional voluntary coverages to meet your unique needs.
• Career Development: Access to education and development programs and ongoing support for personal and professional growth.

With C&N, you can customize your benefits to fit your life while growing your career in a supportive and rewarding environment.