What are the responsibilities and job description for the Loan Support Specialist I position at C&N Job Board?
Who are we?
For over 160 years, C&N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun in everything we do, daily.
From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including “Giving Back, Giving Together,” to making the best decisions for the long-term interests of our shareholders, C&N is committed to being the only financial institution that our customers will ever need.
At the heart of what we do are our employees! C&N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated.
Who are you?
You are detail-oriented, customer-focused, and looking for an opportunity to grow in the financial industry. At C&N, we’re seeking a Loan Support Specialist I to join our Commercial Lending team. This role is essential in ensuring a seamless lending experience for our clients by supporting lenders with loan processing, document preparation, and ongoing relationship management. You will play a key role in assisting commercial customers with their financial needs, helping to drive loan growth while maintaining accuracy and compliance. If you thrive in a fast-paced environment, enjoy collaborating with a team, and take pride in delivering exceptional customer service, this could be the perfect opportunity for you. Continue reading to learn more!
You will be responsible for:
- Client Relationship Support – Assist with client onboarding, answer inquiries, process loan payments and advances, and provide top-notch customer service.
- Loan Processing & Documentation – Prepare commitment letters, review loan documents for accuracy, assist with loan closings, and work closely with lenders and third parties.
- Loan Maintenance – Manage document tracking, handle loan disbursements, ensure compliance, and monitor loan renewals.
- Interdepartmental Collaboration – Work with various teams, including the appraisal department, central loan processing, and external partners like attorneys and title companies.
- Delinquency & Payment Management – Process payments, monitor delinquent loans, and keep lenders informed on past-due accounts.
Requirements:
You will need a high school diploma or general education degree (GED) and less than 1 year of previously related experience and/or training OR an equivalent combination of education and experience.
You will demonstrate well-developed abilities and/or proven record of success in the following areas:
- Strong communication and active listening skills
- Detail-oriented with strong research abilities
- Proficient in Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Understanding of loan systems is a plus
Key Competencies – The combination of skills, behaviors, and attributes required to perform effectively in a role and achieve organizational goals include:
- Action Oriented: Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.
- Drives Results: Achieves goals despite challenges and motivates others to deliver strong outcomes.
- Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
- Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
- Instills Trust: Maintains integrity, follows through on commitments, and earns credibility through consistent actions.
Why C&N?
At C&N, we’re more than just a team – we’re a community working together toward a shared mission: the success of our customers, teammates, shareholders, and communities.
- Achieve & Grow: Your success is our success. At C&N, you’ll grow alongside our customers as we work together to achieve meaningful goals.
- Learn & Develop: Collaboration is at the heart of what we do. You’ll learn from and with your teammates, fostering both personal and professional growth.
- Contribute & Be Rewarded: Your contributions make a difference, and we recognize your impact through competitive rewards and career advancement opportunities.
- Share & Celebrate: Together, we give back and celebrate the milestones that matter to our communities.
We’re proud of our award-winning workplace culture, recognized repeatedly with the NBRI Circle of Excellence Award. At C&N, we live our values every day, creating a supportive, inclusive, and dynamic environment where you can thrive.
Comprehensive Benefits for Your Success:
At C&N, we offer more than just a competitive salary – our robust benefits package is designed to support your well-being, career growth, and work-life balance. Highlights include:
- Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
- Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
- Health & Wellness:
- Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
- Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
- Employer-paid life and disability insurance.
- Additional voluntary coverages to meet your unique needs.
- Career Development: Access to education and development programs and ongoing support for personal and professional growth.
With C&N, you can customize your benefits to fit your life while growing your career in a supportive and rewarding environment.
