What are the responsibilities and job description for the Branch Operations Specialist position at C&N?
Who are we?
For over 160 years, C&N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun in everything we do, daily.
From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including "Giving Back, Giving Together," to making the best decisions for the long-term interests of our shareholders, C&N is committed to being the only financial institution that our customers will ever need.
At the heart of what we do are our employees! C&N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated.
Who are you?
You are an experienced professional in commercial retail banking looking to elevate your leadership potential. Join us at C&N as a Branch Operations Specialist and play a pivotal role in driving operational excellence at your assigned branch. In this dynamic position, you'll oversee and implement key policies, procedures, and systems to ensure smooth teller operations and exceptional customer service. If you're passionate about making an impact, thrive in a team-oriented environment, and are eager to grow your career with a supportive and forward-thinking organization, we'd love to hear from you! Continue reading to learn more!
You will be responsible for :
- Assuming responsibility for ensuring and performing efficient, effective, and professional retail operations. This includes implementing policies and procedures for efficient, safe, and secure operations, and ensuring the assigned branch receives satisfactory audit scores.
- Assisting in performing branch teller functions. This includes executing transactions on deposit accounts, loan accounts, and retirement accounts as needed, and creating an exceptional customer experience through their knowledge of available products and services.
- Working with the Community Office Manager on supervising, leading and coaching the branch team. The includes ensuring personnel are well trained, effective, and optimally used, providing instruction regarding policy, procedure, and service and product offerings, and assisting new employees.
Requirements :
Education & Experience - You will need a high school diploma or general education degree (GED) AND 2-4 years previous related experience in cash handling and / or customer service setting, preferably in a banking environment OR an equivalent combination of education and experience.
Skills - You should possess well-developed abilities and a proven track record in the following areas :
Key Competencies - The combination of skills, behaviors, and attributes required to perform effectively in a role and achieve organizational goals include :
Why C&N?
At C&N, we're more than just a team - we're a community working together toward a shared mission : the success of our customers, teammates, shareholders, and communities.
We're proud of our award-winning workplace culture , recognized repeatedly with the NBRI Circle of Excellence Award. At C&N, we live our values every day, creating a supportive, inclusive, and dynamic environment where you can thrive.
Comprehensive Benefits for Your Success :
At C&N, we offer more than just a competitive salary - our robust benefits package is designed to support your well-being, career growth, and work-life balance. Highlights include :
Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
With C&N, you can customize your benefits to fit your life while growing your career in a supportive and rewarding environment.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
