What are the responsibilities and job description for the Universal Client Contact Specialist I position at C&N?
Who are we?
For over 160 years, C&N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun in everything we do, daily.
From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including "Giving Back, Giving Together," to making the best decisions for the long-term interests of our shareholders, C&N is committed to being the only financial institution that our customers will ever need.
At the heart of what we do are our employees! C&N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated.
Who are you?
You are a proactive communicator with a passion for delivering exceptional customer service. As a Universal Client Contact Specialist, you will be the first point of contact for our valued clients, assisting with a wide range of inquiries and issues related to deposits, loans, and technology products. Utilizing your expertise through phone and written communication, you'll provide timely solutions and guidance, ensuring each client interaction is seamless and satisfying. Join our team and be the friendly, knowledgeable voice that makes a difference in our clients' financial journeys! Continue reading to learn more!
You will be responsible for :
- Providing prompt support to customers through phone calls, live chat, email, and secure messaging, addressing inquiries about customer accounts as well as digital products and services.
- Researching and resolving customer issues, executing transactions, and ensuring prompt follow-ups to deliver exceptional service.
- Promoting C&N solutions by cross-selling products, referring to specialists when needed, and conducting outbound follow-ups to ensure satisfaction.
- Maintaining up-to-date knowledge of C&N policies, procedures, and product offerings, meeting service level and sales goals.
Requirements :
You will need some college or technical school courses in a related field AND 1-2 years of previous related experience in a customer service setting, preferably in a banking environment OR an equivalent combination of education and experience.
You will demonstrate well-developed abilities and / or proven record of success in the following areas :
Why C&N?
At C&N, we're more than just a team - we're a community working together toward a shared mission : the success of our customers, teammates, shareholders, and communities.
We're proud of our award-winning workplace culture , recognized repeatedly with the NBRI Circle of Excellence Award. At C&N, we live our values every day, creating a supportive, inclusive, and dynamic environment where you can thrive.
Comprehensive Benefits for Your Success :
At C&N, we offer more than just a competitive salary - our robust benefits package is designed to support your well-being, career growth, and work-life balance. Highlights include :
Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
With C&N, you can customize your benefits to fit your life while growing your career in a supportive and rewarding environment.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
