What are the responsibilities and job description for the Product Support Specialist - Precision Level 2 position at CNH Industrial?
Responsibilities
- Be a technical resource for other members of the Precision Support team.
- Build and maintain Technical Documents for current use with specific procedures for our customer / technicians in the field.
- Be hands on with our dealers and customer to resolve issues by phone or Face to Face on occasion on factory fit, aftermarket and digital solutions.
- Work closely with other product & precision support teams, field sales managers and quality teams to ensure timely resolution to technical concerns / issues throughout the crop year.
- Provide feedback to Product management to improve the design of our solutions.
- Diagnosis of systems using electronic test equipment and interpretation of fault codes.
- Adjustments and settings for hydraulic, electrical and application performance.
- Knowledge of procedures related to equipment repairs and preventive maintenance.
- Answer general inquiries related to setup and operation of precision aftermarket solutions.
- Reacting quickly to HOT TOPIC issues and solving them in a professional and efficient manner.
Qualifications
Company Benefits
CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities.
