What are the responsibilities and job description for the Technical Support Specialist - Sprayers position at CNH Industrial?
Responsibilities
- Supporting dealer technicians with diagnosing and solving technical concerns, diagnosing systems using electronic test equipment, sharing knowledge on adjustments and settings for hydraulic, electrical and application performance, and assisting with procedures related to equipment repair and preventative maintenance
- Answer technical questions from our dealers or from our Field Service people using personal knowledge, experience, and available reference sources
- Structure answers consistent with CNH Industrial objectives while being attentive to the cost of repairs to CNH Industrial, the dealerships, and customers to improve uptime
- Document all technical questions and data into a contact management system for : future reference by other Technical Support Specialists; crafting additional technical guides to allow Dealers to search the self-help database for technical solutions; delivery to CNH Industrial Quality, Engineering, and Manufacturing to identify emerging product or application issues and help improve reliability and serviceability of our products
- Manage relationships with Engineering, Quality, Technical Training, and Technical Support employees to provide regular informal feedback of current issues that dealerships are experiencing with CNH Industrial construction equipment
- Become a “product expert" on assigned products
Qualifications
Company Benefits
CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventative care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities.
