What are the responsibilities and job description for the Warranty Administrator - Technical Oversight position at CNH Industrial?
Responsibilities
- Apply facts and resources to process high dollar, technical, or exceptional claims within delegation of authority guidelines.
- Prepare and escalate higher value or exceptional claims through the appropriate process.
- Control claim processing volumes to ensure claims processing meets service levels.
- Connect with dealers and / or Brand field organization on specific claim issues.
- Provide hands-on support, interpretation of warranty policy, implement standardized methodologies for claim adjudication processes and procedures to improve quality and consistency, ad-hoc training for claims processing team.
- Provide dealer training as required including in-field and Webinar format.
- Work with the Warranty Team Lead to support administration of warranty policy, warranty claim audits, technical instruction on warranty claims, advise internal and external stakeholders, resolve dealer inquiries through WIT.
- Be the warranty subject matter expert to both internal and external stakeholders.
Qualifications
Company Benefits
CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities.
