What are the responsibilities and job description for the Medical Front Desk position at C.O.R. Holdings, Inc.?
**Job Title: Medical Front Desk Receptionist**
**Location:**COR Medical Centers of Jacksonville
**Job Type:** Full-time**Reports To:** Office Manager
**Job Summary:**The Medical Front Desk Receptionist is the first point of contact for patients in our healthcare facility. This role is essential in creating a welcoming environment and ensuring a smooth patient experience. The ideal candidate will possess excellent communication skills, strong organizational abilities, and a commitment to providing outstanding patient care.
**Key Responsibilities:**
- **Patient Interaction:** Greet patients and visitors warmly, providing a welcoming atmosphere. Respond to inquiries and assist with scheduling appointments and follow-ups.
**Patient Registration:** Collect and verify patient information, including insurance details, and assist with completing necessary paperwork and forms.
**Appointment Management:** Schedule patient appointments, manage the provider’s calendar, and ensure optimal patient flow. Confirm upcoming appointments and notify patients of any changes.
**Communication:** Answer phone calls in a courteous manner, redirect calls as needed, and handle patient concerns or inquiries effectively.
**Record Keeping:
** Maintain accurate and up-to-date patient records, ensuring all information is entered into the electronic health record (EHR) system securely and efficiently.
**Insurance Verification:** Verify patient insurance eligibility and benefits for personal injury patients.
**Billing Coordination:** Assist with billing inquiries and direct patients to the billing department for further questions or issues.
**Office Operations:** Perform general administrative tasks, including filing, scanning, faxing, and managing office supplies. Ensure the front desk and waiting area are clean and organized.
**Collaboration:** Work closely with healthcare providers and other staff members to coordinate patient care and ensure an efficient office workflow.
**Qualifications:**
- High school diploma or equivalent; additional certification in medical administration or related field is a plus.
- Proven experience as a medical receptionist or in a similar role within a healthcare setting.
- Strong knowledge of medical terminology and familiarity with insurance processes is an advantage.
- Proficient in using office equipment and various software applications, including electronic health records (EHR).
- Excellent verbal and written communication skills.
- Strong organizational skills and the ability to multi-task in a busy environment.
- Bilingual preferred
**Working Conditions:**- Fast-paced medical office environment.- May require occasional overtime, especially during peak hours.
COR Medical Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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