C&S has an immediate opening for a full-time, direct hire, Hybrid Customer Service Representative in Jefferson City. Must live within commuting distance from Jefferson City.

Salary/hours for Hybrid Customer Service Representative: $17/hr. benefit package; Monday-Friday 8 a.m.-5 p.m.; 3 days remote and 2 days in Jefferson City office

Responsibilities for Hybrid Customer Service Representative:

• prepare, process and maintain new and existing member enrollments and de-enrollments
• interpret and apply the CMS enrollment and eligibility rules and procedures
• research and reconcile the errors and rejections received on the weekly and monthly reports
• explain and interpret complex rules, regulations and procedures of the Medicare program
• make outbound calls to Medicare members reconciling enrollment applications
• identifies services covered under the enrollee’s current insurance carrier
• determine appropriate action, make manual corrections if needed and submit corrected transactions
• maintain a positive working relationship with various customer work groups to contribute to customer satisfaction

Requirements for Hybrid Customer Service Representative:

• experience with Microsoft Word, Excel and Outlook
• customer service background and experience
• Healthcare Medicare or Medicare Advantage knowledge preferred
• exceptional communications, customer service, time-management and listening skills
• problem-solving ability to identify root cause, develop solutions and implement in close collaboration with those doing the work
• ability to remain calm and productive under pressure

Apply online (including resume) and/or at 1731 Southridge Drive, Jefferson City. Questions can be directed to 573-635-9295.

#np456