What are the responsibilities and job description for the Account Service Representative position at C Spire?
Overview
Inspiration happens here.
At C Spire, inspiration is our fuel. Everything we do is inspired by our customers. As an Account Service Representative, you’ll join an elite, sales-focused team on the front-line of our retail locations. With benefits leading the industry, limitless earning potential, and a focus on winning together, there’s only room for the most talented and driven team members.
Responsibilities
“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:
- A relentless obsession to be the best in our industry
- A winner mentality determined to outsmart and outdo competitors
- A single-minded commitment to unbeatable customer experiences
- An unapologetic passion for innovation and technology
- An uncompromising drive toward continuous improvement
- A steadfast devotion to doing the right thing the right way
- A deep-seated dedication to accountability and ownership
What you will get:
- Your sales efforts will not go unrewarded. Our average total compensation for our account service representatives is over $50,000 annually with an uncapped commission structure when monthly goals in wireless, home services, and business sales are exceeded.
- In addition to our hourly and commission structures, we want to invest in your future. Grow with us through our tuition reimbursement/assistance programs, advance in our company with management training programs, or excel right where you are with our retail sales team.
- Prepare for your future with best-in-class retirement benefits like our Employee Stock Ownership Program (ESOP) and 401k, along with extensive medical, dental, and vision insurance options.
What we will expect:
- We strive to engage the exceptional and embrace operational excellence to deliver connectivity and technology solutions that advance our communities and better our customer’s lives.
- Alongside your team, you’ll dominate the telecommunications industry and reap the awards of achieving your sales goals.
- Our vision is to be the best at what we do. That requires working with passion, drive, and a dedication to results; we expect exceptional customer service with the highest level of integrity in all business practices.
Qualifications
What is required:
- One year of customer service or sales experience or a bachelor’s degree or equivalent.
- Excellent communication skills.
- A passion for technology is a must – you will have to stay current on the latest devices and plans to be the consultant for our wireless and home services customers.
- Ability to work an irregular schedule – this position is full time with rotating shifts and includes some evenings and Saturdays.
What is even better:
- Two or more years of experience in sales or providing customer-facing solutions in a fast paced or retail environment.
- Proven track record of goal attainment and professional advancement.
Physical Requirements/Working Conditions: Must be able to work evenings and Saturdays in a flexible schedule shared by other department members. Must be able to lift 40 lbs. of materials. Must be able to stand for long periods of time, have finger/wrist/arm mobility, and finger dexterity to use computer keyboard and/or mouse, while viewing computer screen.
Salary : $50,000
