What are the responsibilities and job description for the End User Support Internship position at C Spire?
Overview
The End User Support Intern will assist as front-line support for all systems by responding to Help Desk requests and providing timely solutions. As an intern you will provide on-site and remote troubleshooting and technical support which includes network connectivity, PC hardware, software, peripheral configuration, and applications for all areas of the company including Corporate Offices, Support Operations, and Retail Stores.
“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:
- A relentless obsession to be the best in our industry
- A winner mentality determined to outsmart and outdo competitors
- A single-minded commitment to unbeatable customer experiences
- An unapologetic passion for innovation and technology
- An uncompromising drive toward continuous improvement
- A steadfast devotion to doing the right thing the right way
- A deep-seated dedication to accountability and ownership
Responsibilities
- Gain familiarity with the company environment and the ability to troubleshoot and resolve requests concerning hardware and software utilizing remote management tools with minimal supervision.
- Interface and coordinate with IT personnel, internal customers, and vendors to facilitate troubleshooting.
- Assist with PC requisitions, equipment inventory, and equipment repair process.
- Assist with other assignments as requested by management.
Qualifications
- REQUIRED
- Must be actively enrolled in an accredited college or university, as a junior, senior, or graduate student (in good standing.)
- Must be pursuing a degree in Information Technology, Computer Science, Computer Engineering, Software Engineering, Information Systems, or related field of study.
- Skills or interests related to troubleshooting hardware, software, networks, and front-line technical issues.
- Must have successfully completed at least 12 credit hours in computer technology or math related coursework.
- Excellent verbal and written communication skills are a must.
- Must be at least 18 years of age.
PHYSICAL REQUIREMENTS/WORKING CONDITIONS: Interns must be able to adapt and perform in a rapidly changing work environment. Must be able to sit for long periods of time and use computer keyboard and/or mouse while viewing the computer screen.
Note: This is a brief description of the End User Support Internship responsibilities and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment. Rev. 10/2023
