Market Manager Tier I Store

Overview

The Market Manager is accountable for attainment of customer acquisition and retention to achieve domination in sales, revenue, and customer satisfaction goals for designated market. Is directly responsible for market growth for retail and enterprise sales in designated market and also responsible for the daily operations of designated market. Every team member of the C Spire Team is charged with bringing our company vision to life to be and become known as the best in our industries. Each C Spire Team Member should contribute to our company’s goal of being number one.

Responsibilities

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

• A relentless obsession to be the best in our industry
• A winner mentality determined to outsmart and outdo competitors
• A single-minded commitment to unbeatable customer experiences
• An unapologetic passion for innovation and technology
• An uncompromising drive toward continuous improvement
• A steadfast devotion to doing the right thing the right way
• A deep-seated dedication to accountability and ownership

Job Specific Responsibilities:

• Cross-train and develop skills of staff, to include succession planning. Hire, train, and give performance feedback to employees.
• Responsible in leading  the sales team to ensure they achieve or exceed gross, deact, and net sales goals.
• Ensure  all customers are being helped in a timely manner by using the “all hands on deck” approach and other methods of managing customer wait times to ensure customer wait time goals are met. Ensure that Market complies with corporate policies and procedures to be measured in great part by market meeting or exceeding Retail Audit performance.
• Manage the market’s inventory processes and responsible for keeping a stocked and organized retail store at all times. 
• Optimize the customer experience to minimize customer wait times by managing employee scheduling, attendance and occurrence issues and employee overtime. This includes managing the Kronos time keeping system for the store or stores assigned. 
• Assumes total responsibility of all back office operations of the retail store to achieve the daily and long-term goals for the store. 
• Perform additional duties as assigned.

Qualifications

Required:

• Two years business experience.
• At least one year of telecommunications retail experience with a strong record of success and demonstrated leadership abilities.
• Excellent oral and written communication skills a must along with a professional appearance and demeanor.
• Must work with a sense of urgency and enjoy working in a technology environment and passionate about learning the newest trends in technology.
• Must demonstrate an ability to lead a sales team and manage store performance to include a high quality customer experience in a fast paced environment.  

Preferred:

• Two years of C Spire retail experience with strong demonstrated leadership experience, a commitment to continuous improvement, and a proven track record of increasing levels of responsibility highly preferred.
• College degree is preferred.

 PHYSICAL REQUIREMENTS/WORKING CONDITIONS: Must be able to be able to work some evenings and Saturdays. Occasional overnight travel may be needed. Must be able to stand for long periods of time, be able to lift at least 40 lbs. of material. Must be able to stand to use computer keyboard and/or mouse, while viewing computer screen. 

Note: This is a brief description of the Market Manager’s responsibilities and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.