Network Engineer Access (I, II, or III)

Overview

Network Engineers, Access work with Network Managers across multiple departments to provide and maintain highly specialized information technology solutions. In a senior level position, they serve as liaison between end users and Network resources.

Elicit, analyze and document the business needs of project stakeholders in developing detailed business requirements for new and existing systems and/or network elements. Use communication, analytical and problem-solving skills during the system development life cycle to maximize the benefit of Network systems and company resources.

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

• A relentless obsession to be the best in our industry
• A winner mentality determined to outsmart and outdo competitors
• A single-minded commitment to unbeatable customer experiences
• An unapologetic passion for innovation and technology
• An uncompromising drive toward continuous improvement
• A steadfast devotion to doing the right thing the right way
• A deep-seated dedication to accountability and ownership

Responsibilities

• Works closely and effectively with various departments including, but not limited to, Broadband Field Services, the Network Operations Control Center (NOCC), the Consumer Call Center, and FTTx Technicians in order to develop and maintain IPTV infrastructure with a keen focus on network integrity and network survivability.
• Accurately prepares time lines and costs for FTTx/OLT network expansion projects to include capacity mitigation.
• Accurately maintains PON combining plans for all OLT/FTTx servicing elements.
• Timely creates and maintains Visio diagrams/drawings of the FTTx/OLT Network Infrastructure and any associated elements. Timely creates and maintains detailed Methods of Procedure (MOP) documents useful to both the NOCC and other Operational Departments for the implementation, development and maintenance of the FTTx/OLT environment.
• Consistently verifies that records are correct and up to date at all times.
• Schedules Network Activity requests/Maintenance Requests (MR) with the acting Broadband Network NOCC Supervisor or Manager. Aids in the testing and turning up of equipment and network architecture. Facilitates and responsibly manages projects with authorized contractors.
• Develops and maintains effective communications and working relationships and appropriately trains personnel and shares information with other departments to ensure cross functional transfer of knowledge Company-wide.
• Remains available for network repairs, installations, and potentially unforeseen or unplanned circumstances on a 24x7 basis when requested.
• Able to work successfully in a team based, high-performance culture.
• Perform additional duties as assigned.

Qualifications

• Network Engineer I, Access
  • REQUIRED
    • A four-year degree in Information Sciences, Computer Science or equivalent experience required
    • Working knowledge of Layer 2 is required
    • Excellent computer skills required, with emphasis in Windows, Excel, and Word is required
  • PREFERRED
    • CCNA is preferred
    • Knowledge of Multicast performance and best practices is strongly preferred
    • Entry-level knowledge of network access technologies is preferred
• Network Engineer II, Access
  • REQUIRED
    • A four-year degree in Information Sciences, Computer Science or equivalent experience required
    • Advanced applicable knowledge of common network technologies at OSI Layer 2 required
    • CCNA level certification required
    • Advanced knowledge of network access technologies such as xDSL or DOCSIS required
    • Strong oral and written communication skills required
    • Background must demonstrate the ability to operate within a complex, dynamic environment
  • PREFERRED
    • Applicable entry-level knowledge of network technologies at OSI Layer 3 preferred
    • Entry-level knowledge of PON preferred
• Network Engineer III, Access
  • REQUIRED
    • A four-year degree in Information Sciences, Computer Science or equivalent experience required
    • Advanced applicable knowledge of common network technologies at OSI Layer 3 required
    • CCNA certification required.
    • Advanced applicable knowledge of network access technologies including xDSL and PON required
    • Advanced knowledge of IP MPLS technology required
    • Experience with xDSL and PON troubleshooting for the purpose of reparation or break/fix activities required
    • Possesses leadership potential and displays such potential to influence others and grow their knowledge
    • Exceptional knowledge of optical RF theory and propagation required
    • Strong oral and written communications skills required
    • Background must demonstrate the ability to operate within a complex, dynamic environment
  • PREFERRED
    • CCNP level certification preferred

PHYSICAL REQUIREMENTS/WORKING CONDITIONS: Must be able to sit for long periods and use computer keyboard and/or mouse while viewing computer screen. Must be willing to work a flexible schedule shared by other department members that may include both normal and differential shift schedules.