What are the responsibilities and job description for the Residential Account Executive position at C Spire?
Overview
The Residential Account Executive is field sales position responsible for acquiring new residential customers within an assigned geographic area. You will visit potential customers at their primary residence and review their current home and wireless services and preferences with the intent to convert them to C Spire services or upgrade their existing C Spire services.
This position is highly transactional with high communication demands and averages 5-6 home visits per day by appointment. In addition, high volume door to door campaigning may be required from time to time. RAEs receive leads for a specific geographic area, sometimes down to the street level; however, RAEs are expected to be able to prospect on their own and generate leads for themselves through various tactics as well. After securing the customers decision for a service RAEs are responsible for order placement through web applications or outbound calls at customer premise to the central call office.
You will be trained to help sell all C Spire services including but not limited to home and wireless services.
“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:
- A relentless obsession to be the best in our industry
- A winner mentality determined to outsmart and outdo competitors
- A single-minded commitment to unbeatable customer experiences
- An unapologetic passion for innovation and technology
- An uncompromising drive toward continuous improvement
- A steadfast devotion to doing the right thing the right way
- A deep-seated dedication to accountability and ownership
Responsibilities
- Ensure each customer is given a personalized experience that integrates technology into their life with amazing ease and effectiveness.
- Cover minimum amount of appointments, prospecting, and appointment setting per day to maximize sales opportunity through various tactics such as calling campaigns, email campaigns, door to door campaigns, and working with various HOA organizations and key advocates.
- Submit orders through appropriate means.
- Achieve customer satisfaction standards (CES surveys).
- Achieve or exceed individual sales quota and customer retention goals each month contributing to the market goals while maintaining a high energy and highly motivated approach in selling.
- Adhere to schedule requirements. Comply with established policies and procedures.
- Perform additional duties as assigned.
Qualifications
- REQUIRED
- A proven track record for meeting/exceeding sales quotas required.
- Previous customer service experience that includes problem resolution is required.
- Must have a valid driver’s license with acceptable driving record and access to reliable transportation.
- The ability to organize and plan time effectively is necessary along with being self-motivated.
- Strong communication skills (written and oral) and excellent interpersonal skills required.
- Professional appearance and demeanor is necessary.
- PREFERRED
- C Spire and C Spire Fiber product knowledge preferred.
- Four year degree or equivalent work experience is preferred.
- Previous outside sales experience and/or prospecting experience strongly preferred.
- Technical knowledge of cable, wireless or other telecommunication products strongly preferred.
PHYSICAL REQUIREMENTS/WORKING CONDITIONS: Must be able to walk and stand for long periods of time in variable weather and be able to lift 40 lbs. of materials. Must be able to stand and to use tablet. Must be able to work flexible hours Monday through Saturday and be punctual and dependable. Must be able to work evenings and some holidays. Must be able to travel and work multiple locations across company footprint.
