What are the responsibilities and job description for the Sales Associate position at C Spire?
Actively engaged as an employee advocate and fully committed to supporting our strategic vision to be and become known as the BEST in our industry(s) through:
- Integrity
Putting our customer at the center of everything we do
A relentless passion to be the best
Being competitive, bold, innovative, and adding value
Ownership mentality, behavior, and accountability
An unyielding commitment to quality
Respect for our internal and external customers
Continuous improvement
Being resourceful, productive, and efficient
Maximum dedication and effort with high energy, enthusiasm, and urgencyLead team of Network (IP/Transport, Voice, Video, 4G/5G) technicians with the goal of perfection and restoring service with urgency.
- Ensure the team can fulfill assigned responsibilities, including but not limited to systems/network monitoring, ticket handling (within the established SLA guidelines) management of the ticket backlog, troubleshooting incidents/outages and RCA management.
- Manage operational response to Severity 1 and Severity 2 incidents, coordinate Tier 2 and Tier 3 support efforts, identify and initiate staff, vendor, and third-party involvements
- Act as Bridge Manager during incident management of network outages by assisting with the troubleshooting and team coordination to reduce overall downtime.
- Responsible for staying on top of all events, incidents, and request/change management for their discipline.
- Formulate and implement a training agenda for technicians and maintain those records.
- Meets extremely aggressive network availability, MTTR, and ticket handling objectives while providing hands-on leadership during network events.
- Improve team efficiency by identifying and helping eliminate gaps in current operations and procedures of team.
- Continual improvement is required, with the goal of automation.
- Participates in change control committee, providing input into all changes/additions to network to ensure minimal disruption to production systems.
- Ensure timely and accurate notification of network issues are being communicated to the business and that all outages are being escalated accordingly with our vendor/carrier.
- Ensure that all processes and procedures have been implemented, understood, and followed for their responsible shift.
- Perform additional duties as assigned.
Job Type: Full-time
Pay: $10.00 - $13.00 per hour
Benefits:
- Employee discount
Shift:
- 10 hour shift
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $10 - $13
