Supervisor, Network Field Operations

Overview

At C Spire, we are customer inspired. Every C Spire team member is charged with delivering a world class experience to every customer. Every C Spire team member is charged with living the brand. Schedule, supervise, and direct the installation, testing, commissioning, and troubleshooting of various types of telecommunications equipment and circuits.  Assist in training subordinate personnel. Interface with central office (CO) personnel, contractors, and various internal workgroups to include but not limited to facilities, construction, and RAN engineering.

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

• A relentless obsession to be the best in our industry
• A winner mentality determined to outsmart and outdo competitors
• A single-minded commitment to unbeatable customer experiences
• An unapologetic passion for innovation and technology
• An uncompromising drive toward continuous improvement
• A steadfast devotion to doing the right thing the right way
• A deep-seated dedication to accountability and ownership

Responsibilities

• Schedule and manage personnel workload for wireless and fiber activities
• Supervise and assist with the installation of new Ethernet services and associated network equipment supplying those services over fiber plant transport.
• Possess knowledge to safely operate in and around AC/DC power systems.
• Assist field technicians with training, testing, and maintaining Ethernet, SONET/DWDM, MPLS, and wireless technologies.
• Proficient with fiber testing equipment and standards to include RFC2544 testing protocol, OTDR, and power meter usage.
• Provide assistance as needed to find fiber cut locations to minimize outage time.
• Maintain vehicle, supplies, and test equipment provided by the company in clean and operational condition.
• Properly manage deployment and spare inventory through cycle counts and issuances and hold team members accountable for the same using company policies and procedures.
• Be available via phone 24/7 for emergencies and on-call as directed.
• Perform other duties as assigned

Qualifications

• REQUIRED
  • High School diploma or equivalent required
  • A minimum of 6 years’ experience installing and maintaining fiber optics and/or telecommunications equipment in the telecom industry required.
• PREFERRED
  • Excellent communication skills required. Must possess a high degree of interpersonal skills.
  • Proven experience leading, training, and managing technical, field team memebers is a plus.
  • 2-year associates degree in telecommunications or equivalent field preferred.
  • Experience with SONET, DWDM and Ethernet strongly preferred.  

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

Must be able to work some evenings and weekends in an on call/emergency environment. Regional travel will be required. Occasional longer distance may be required. Must have appropriate driver’s license and be insurance eligible. Must be able to handle and move 50 lbs. or more. Must be able to operate tools and equipment. Must be able to traverse difficult terrain, bend, crawl, and work in outdoor weather conditions for extended periods.

Note: This is a brief description of the Supervisor, Network Field Operations responsibilities and is not limited to those described herein.  Management retains the right to add, delete or modify any of these responsibilities at any time during employment.  Rev. 03/2022