Ortho Scheduling Coordinator

A scheduling coordinator’s main responsibilities will be answering the phone, scheduling appointments, confirming appointments, monitoring the schedule, taking payments, going over patient balances, and verifying patient insurance coverage. It is essential to be friendly, have a ‘can do’ personality and work in a timely manner. To be successful as a scheduling coordinator you should be highly organized and attentive to needs. An outstanding scheduling coordinator should have an excellent understanding of multitasking up front responsibilities while greeting patients with a smile.

Responsibilities:

• Interact with patients in a positive professional manner via telephone and in person
• Schedule and confirm appointments
• Review and educate patients on treatment plans and financial responsibilities
• Accurately confirm insurance benefits, communicate, and collect patient payment obligations. 
• Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information
• Respond to and reply to requests for information
• Maintain strict compliance to HIPPA and patient privacy
• Perform other related job duties as assigned
• Obtain and record in Cloud 9 New Patient paperwork/ Updated paperwork and scan into patient documents (Patient information, dental history, Medical History, Consent forms).
• Basic understanding of orthodontic knowledge.
• Understanding of orthodontic insurance for patient education.
• Performing administrative tasks such as appointment scheduling, answering phones, confirming appointment, checking daily for patient balances, collecting payments, going over contracts, checking mail weekly, scanning in approved invoices and sending email to correct department.
• Good communication skills with Financial Coordinator, Treatment Coordinator, and Insurance Coordinator.
• Always providing excellent patient care.

Qualifications and Skills:

• Excellent customer service skills
• Clear speaking and telephone voice
• Positive attitude and energetic personality
• Comfortable in computerized environment
• Ability to multitask
• Patient Empathy
• Consistent professionalism in appearance and attitude.
• The ability to provide excellent patient care, even under stressful circumstances.
• Excellent written and verbal communication skills.
• Great organizational and time management skills.
• Team player
• Able to travel

Job Types: Full-time, Part-time

Benefits:

• Competitive compensations and benefit package
• Health insurance
• Dental insurance
• 401K
• PTO/paid holidays

Schedule:

• 9 hour shift
• Day shift
• Monday to Friday