What are the responsibilities and job description for the Field Service Operations Manager position at C.V. Security?
About the Role
This is a leadership position that requires a high degree of technical expertise, strong interpersonal skills, and the ability to manage a team of technicians effectively.
Key Responsibilities
- Supervise, train, and mentor installation and service technicians to ensure compliance with company standards, safety protocols, and performance expectations.
- Manage scheduling and dispatching to optimize team productivity and service efficiency.
- Ensure smooth and efficient daily branch operations, addressing workflow challenges.
- Lead weekly job status/operations meetings to align teams and resolve operational issues.
The ideal candidate will have extensive knowledge of alarm systems, fire systems, CCTV, and access control installation, servicing, and troubleshooting. Strong problem-solving and decision-making abilities are essential, as well as proficiency in project management tools and software.
