What are the responsibilities and job description for the Security Services Manager position at C.V. Security?
Job Summary
This senior leadership role involves overseeing a team of skilled technicians, ensuring exceptional service delivery, and personally handling complex installations, service calls, and project management when necessary.
The ideal candidate possesses extensive technical expertise, strong leadership skills, and a commitment to customer satisfaction within the security industry.
- Key Responsibilities:
- Supervise, train, and mentor installation and service technicians, ensuring compliance with company standards, safety protocols, and performance expectations.
- Manage established scheduling and dispatching to optimize team productivity and service efficiency.
- Ensure smooth and efficient daily branch operations, addressing workflow challenges.
- Lead weekly job status/operations meetings to align teams and resolve operational issues.
- Participate in branch-wide meetings to communicate updates and foster collaboration between departments.
Qualifications
- Experience: Minimum of 5-7 years in the security industry, with at least 3 years in a managerial role overseeing installation and service teams.
- Technical Expertise: Extensive knowledge of alarm systems, fire systems, CCTV, and access control installation, servicing, and troubleshooting.
- Certifications: Relevant industry certifications (ESA, NICET) are a plus.
- Leadership Skills: Strong ability to lead, train, and manage teams effectively.
