What are the responsibilities and job description for the Cloud Engineer - Cloud Contact Center Engineer/Posting ID 138581 position at C-Vision Inc.?
The State of Michigan is looking for a Cloud Engineer - Cloud Contact Center Engineer
Rate : $_____ / Hr.
Close to Submissions on 1 / 13 at 10am EST.
Top Skill & Years of Experience Required :
Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, Omnichannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5 years of experience preferred]
NICE CXOne Studio experience [3 years of experience preferred]
Ability to program in one or more of the following software languages : C#, C , Java, JavaScript, Python [4 years of experience preferred]
Ability to develop, maintain, and troubleshoot webservice API calls [5 years of experience preferred]
Please do NOT submit 'DevOps Cloud Engineers, Genesys or Amazon Engineers'. Manager is looking for an Engineer to code on the NICE CXone platform.
Position location : Lansing, MI. Highly prefer candidates located in MI for hybrid schedule. If candidate is outside of MI, please indicate location will consider 100% remote for outside MI candidates.
If submitting candidate outside of MI, please have them confirm their current location on RTR email document.
Interviews : Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked. Use of headphones is strongly discouraged. A screenshot photo of candidate will be required for any Teams interviews as well as a vendor present at beginning of interview to validate candidate.
Duration : 1 year with possible extension. Please Read Full Job Description Attached.
Required Skills
Skill : 5 years of experience with Nice InContact CXone (ACD, IVR, Auto Dialer, Omnichannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant).
Skill : 4 years of experience programming in one or more of the following languages : C#, C , Java, JavaScript, Python.
Skill : 3 years of experience with NICE CXOne Studio.
Skill :
5 years experience developing, maintaining, and troubleshooting webservice API calls.
Preferred Skills
Skill : Experience in Contact Center Dashboard Creation
Skill : Experience with Salesforce
Skill : Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce / Microsoft Dynamics.
