What are the responsibilities and job description for the Operations Associate position at C-Vision Inc.?
Operations Associate 2
Work Location : Rochester, NY 14606
Travel Details (If Required) : Some regional travel (Western New York area (Buffalo, Lockport areas) may be required initially for training purposes.
Long term Contract
Support End-User Devices (PCs, Printers, Scanners, Mobile Phones and Tablets)
Use remote PC Management tools to assist users
Complete assigned IT project tasks
Use corporate IT tools to perform remote device management and user support
Build clients (PCs, Laptops, printers, wireless devices) per common procedure(s)
Participate with cross-functional teams as required
Maintains, analyzes, basic troubleshooting, and repair of computer systems, hardware, and computer peripherals (important to success)
Coordinate and perform work under general direction from the site IT manager and in-line with IT policies and procedures
Provide production shift support by operating as a focal point to address all IT related requests as well as coordinate resolution of IT related incidents (able to support a plant manufacturing shift alone)
Coordinate fact finding and business impact assessment by contacting business partners
Initiate incident management process to coordinate resolution of issues and operate as focal point coordinating communication between central support and business partners
Use common corporate IT tools to perform asset management, patching, and software installation.
Client patching to maintain Cyber Security protection on end devices utilizing BigFix tool.
Perform hardware refresh and repair (break-fix)
Power up / down infrastructure equipment such as Data Center equipment
Manage IT best practices and industry standards for data center operations and plant floor telecommunication closets (Cornerstone)
Interface to the plant business personnel, outside vendors, launch teams, as well as the Global Telecom engineering staff
Perform and Support network Change Controls as required
Ability to climb a ladder or open stairways to access network cabinets on mezzanine level platforms as needed.
Must Have :
1 3-5 years of experience
2 Customer service experience
3 Windows 7, 10, 11 & Windows server operation experience
Degree 2 year degree is fine, Bachelor degree is not required.
Really looking for experience, prefers a really good problem solver than a 4 year degree
Years of experience : 3-5 years of experience
Not looking for someone completely green, it might be overwhelming
IT experience supporting end-user devices (PC, printers, scanners, mobile phones, tablets, etc.)
Experience migrating win7 to win10, to win11 OS
Experience with basic network concepts
Good communication skills
Printer experience
Active directory experience, this would stand out
CISCO experience is preferred
Experience working with projects is a plus
BigFix tool, Service now
