Guest Services Representative

Franciscan Health Lafayette East Campus 1701 S Creasy Ln Lafayette, Indiana 47905 WHAT WE NEED A friendly face of welcome WHO WE ARE LOOKING FOR Nearly every person who enters a hospital walks past the welcome desk. What happens when they do can often dictate how the rest of their day goes. There’s no denying that having a welcoming, supportive person at that desk is important. A person who knows how to treat each and every request with a smile and a timely response. Some days the job will be slow enough to carry on lingering conversations. Other days the time will fly by as you answer phones, provide wheelchair assistance, and help people get to wherever they need to go. One thing is sure, it takes a people person who thrives on variety. Are you good at helping others? Do you follow directions well and stay focused on the need at hand? Do you love talking with people? Do you want to be the face of our hospital – the person that sets that positive tone for the rest of their visit? Keep reading. WHAT YOU WILL DO Monitor inventory needs for required department equipment and supplies; place orders as required to maintain appropriate inventory levels. Oversee the work of Volunteers, providing ongoing guidance and training to ensure quality of service. Provide customer service by greeting and actively helping visitors who need assistance with transporting and way-finding. Deal calmly and courteously with upset or difficult visitors. Solicit grievances and complaints from patients and family members on quality of service; act as a liaison between the patient and the department assists in resolving all concerns. WHAT IT TAKES TO SUCCEED Prior Customer Service experience. Customer service skills. Develop effective relationships with patients, hospital departments, and other external parties. Develop own ways of working effectively and efficiently. Effectively communicate verbally and in writing. Maintain composure, even in very difficult situations. Manage conflict and tactfully handle complaints and difficult situations. Show sincere interest in others and their concerns. Time management. Qualifications Required High School Diploma/GED 2 years Customer Service Preferred Cardiopulmonary Resuscitation (CPR) - . TRAVEL IS REQUIRED: Never or Rarely EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.