Patient Service Representative PACE (MC-1.0)

Michigan City Legacy Campus 301 W. Homer Street Michigan City, Indiana 46360 WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. The PACE program’s vision statement is to provide unmatched, individualized, and joyful care through teamwork that is worthy of praise so that seniors experience the best quality-of-life in their communities. PACE offers seniors and their families the care, nutrition, rehabilitation, transportation, and supportive services they need to remain healthy so that they can live in their own home. Franciscan is known for our mission of caring. WHAT YOU CAN EXPECT Practice Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m. No Weekends, Evenings, or Holidays Coordinates external/specialty appointments and procedures for all PACE program participants in EMR and informs participants, caregivers, and IDT of appointment details Follows PACE IDT approval process for authorization of all external/specialty and follow-up appointments Coordinates with PACE Transportation Supervisor to configure transportation schedule Enters authorizations for all approved and scheduled appointments Follows instructions of PACE Provider Services Coordinator related to claim/billing needs Reviews and completes weekly claim pend reports Communicates necessary authorization information to contracted providers Receives participant bills and coordinates with offices to correct billing procedures Covers multi-line phone in absence of PACE Secretary QUALIFICATIONS High School Diploma/GED- Required Associate's Degree- Health Cre Related Field- Preferred 3 years Administrative or Scheduling Experience- Required 1 year Healthcare - Frail or Elderly Population Experience- Required Basic Life Support Program (BLS) - American Heart Association- Within 90 Days- Required Driver's License- Required Medical Terminology Course- Preferred TRAVEL IS REQUIRED: Never or Rarely EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.