Lead Rental HVAC Branch Associate

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Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

Spot Coolers a wholly-owned subsidiary of Carrier rents and sells commercial portable air-conditioning and heating solutions nationwide helping customers stay up and running. 

Spot Coolers has an opening for a Lead Rental HVAC Branch Associate in our Downey, CA market. As a Branch Associate you will complete sales deliveries/pickups/customer service calls per the Branch Procedure book to build Spot Coolers reputation as the best company in the business. This role also serves as a first responder for all customer servicing activities – deliveries, pick-ups, equipment swaps, etc.  

About this role

This position is for a Lead Rental HVAC Branch Associate who is under moderate supervision. This role is responsible for troubleshooting technical problems and issues, determining technical solutions in accordance with product and customer specifications, and recommending actions to customers.

Key Responsibilities

• Overseeing day to day operations of Branch
• Handling customer inquiries, dispatching Technicians, providing support for delivery and installs.
• Performing job site surveys as needed
• Job site deliveries, pick-ups and equipment installation of new/rental portable A/C and Heating equipment.
• Works under moderate supervision to provide product and technical support.
• Conducts technical training and product briefing with customers.
• Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications and recommends solutions to customers.
• Ensure the fleet and required accessories are cleaned, maintained, organized and ready to rent.
• Maintains the warehouse and trucks for optimal efficiency.
• Complete and submit all required paperwork – order write-ups, rental/sales agreements per policy.

Required Qualifications

• High School Diploma or GED.
• 3 years customer Service
• 1 years of supervisor experience
• Must have a valid driver’s license.
• Ability to lift 50 lbs frequently and up to 75 lbs occasionally.
• Ability to climb 10ft ladder.

Preferred Qualifications 

• Excellent verbal and written communication skills
• Strong phone skills
• Strong organizational skills
• Excellent attention to detail and accuracy
• Basic mechanical skills and comfort using hand tools.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Salary : $76,516 - $107,122