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Agent (e) fidélisation

C0100 GFL Environnement Inc.
Highland, NY Other
POSTED ON 12/20/2024 CLOSED ON 1/19/2025

What are the responsibilities and job description for the Agent (e) fidélisation position at C0100 GFL Environnement Inc.?

Poste : Agent (e) Fidélisation Lieu de travail : 4337 boul. St-Elzéar Poste permanent Bienvenue chez Matrec, une division de GFL! Nous sommes une entreprise dynamique, axée sur la croissance et la sécurité. GFL assure la collecte et le traitement des déchets, du recyclage ainsi que des matières organiques. Nous couvrons l’Amérique du Nord avec plus de 20 000 employés. Nous recherchons une agente ou un agent fidélisation à temps plein énergique et motivé(e) pour soutenir notre entreprise en pleine croissance. Rôles et responsabilités : Établir un contact proactif avec les clients souhaitant mettre fin à leur contrat. Négocier de nouvelles ententes afin de retenir les clients. Assurer un suivi méticuleux de toutes les interactions avec les clients. Effectuer des visites chez les clients pour renforcer les relations. Travailler activement à créer des liens de confiance avec les clients envers Matrec. Entreprendre des démarches légales si nécessaire pour résoudre les situations complexes. Ce que nous offrons : Salaire concurrentiel Programme complet d'assurances collectives REER collectif avec participation de l’employeur Un environnement dynamique et stimulant, fondé sur l’honnêteté, la confiance et le respect ; Une compagnie dont vous pouvez être fière, qui partage vos idées et valeurs Qualifications et exigences : Excellentes compétences en communication et en négociation. Capacité à travailler de manière autonome et à gérer les situations délicates. Orienté(e) client avec une forte capacité à comprendre les besoins individuels. Expérience préalable dans un rôle de fidélisation ou de gestion de la relation client. Connaissance des procédures légales liées à la résiliation de contrats. #GFLTalent We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com Current GFL Employees If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub. Son personnel, c’est ce que GFL a de plus précieux. C’est pourquoi nous sommes heureux que vous consultiez ce portail! Nous avons la volonté de vous offrir des perspectives professionnelles exceptionnelles, de laisser sur l’environnement une empreinte positive et d’aider nos employés à réaliser leurs ambitions personnelles. Nous entendons créer les emplois qui sauront vous attirer chez nous. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.
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