What are the responsibilities and job description for the Customer Service Representative position at C0501 GFL Services Environnementaux USA, Inc.?
GFL Environmental Services USA, Inc. is seeking a full-time Customer Service Representative. The Customer Service Representative will be accountable for answering customer calls and entering work orders for an oil-based company. We are looking for a reliable Customer Service Representative to perform tasks that will help us grow our business and maintain current customers. At GFL our goal is to invest in our people and provide opportunities to grow for life! Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE! 15 days of paid time off 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage. 401(k) with an employer match Paid holidays Employee Assistance Program with free counseling services. Key Responsibilities: Provide excellent customer service and professionalism to all customers via telephone or email. Field phone calls and set up work orders and dispatch accordingly. Work closely with drivers for Logistics routing and dispatch. Receive and resolve, within established guidelines, customer questions and concerns. Respond promptly to customer inquiries. Monitor, resolve, and document customer issues. Obtain relevant information to handle product and service inquires. Provide established pricing and assist in confirming scheduling if needed. Retrieve pertinent customer information for credit approval in order to set up new customer accounts when Sales Team requests help. Manage customer’s accounts. Accounts Receivable and collection (when needed). Keep track and follow up on customer interactions when necessary Tracking of data in Teams. Provide feedback on the efficiency of the customer service process. Perform other duties and responsibilities as required or requested by management. Maintain a positive attitude and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners. Requirements: Minimum of 2 years CSR experience. Associate's degree in business preferred but not required. Possess ability to speak and communicate effectively with customers and employees both verbally and in writing. Proficient in Microsoft Outlook, Microsoft Word and Excel. Ability to organize multiple projects and have excellent multitasking skills. Microsoft Teams knowledge a plus but not required. Good problem-solving ability. #GFLTalent We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com Current GFL Employees If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub. Son personnel, c’est ce que GFL a de plus précieux. C’est pourquoi nous sommes heureux que vous consultiez ce portail! Nous avons la volonté de vous offrir des perspectives professionnelles exceptionnelles, de laisser sur l’environnement une empreinte positive et d’aider nos employés à réaliser leurs ambitions personnelles. Nous entendons créer les emplois qui sauront vous attirer chez nous. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.
