IT Service Delivery Manager

Our GFL team is expanding, and we’re looking for an IT Service Delivery Manager (ITSDM) to join us in Mokena! In this role, you’ll play a vital part in overseeing the delivery of IT services to GFL Operations. The ITSDM will ensure that IT service delivery meets agreed-upon service levels & quality standards. This role involves collaborating with a team of IT professionals, coordinating with other departments, and continually improving processes to enhance overall IT service delivery. Why Join GFL? GFL Environmental is the only major diversified environmental services company in North America. Our employees, collectively known as 'Team Green,' enjoy numerous benefits: career advancement opportunities, competitive benefits, job stability within an essential services company, and the chance to make a positive impact every day for our customers and communities, Green for Life! What’s in it for You: 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage. 401(k) with an employer match Paid holidays & Paid time off Employee Assistance Program with free counseling services. Competitive wages Growth opportunities Career Path Potential: Join #TeamGreen and unlock diverse career growth opportunities through professional development, mentorship, and clear paths for internal advancement. A “Day in the Life" of an IT Service Delivery Manager (ITSDM): Develop and maintain strong, productive relationships with business leaders to support strategic technology needs and business objectives. Serve as a liaison between IT and business, ensuring clear communication of requirements and critical success factors. Facilitate collaboration between business, IT staff, and vendors to drive effective cooperation and timely execution. Monitor IT project progress, manage stakeholder expectations, and ensure successful service delivery. Conduct needs analysis to identify opportunities for process improvements and align business groups with IT strategies. Knowledge, Skills and Abilities: Bachelor’s degree in computer science, IT, or related field; master’s degree or relevant certifications (e.g., ITIL, PMP) preferred. At least 5 years of experience in IT service delivery management or a similar role. Strong leadership abilities with proven team management skills in high-pressure, fast-paced environments. Excellent communication and interpersonal skills, effective in engaging with clients, stakeholders, and vendors. Solid understanding of IT service management (e.g., ITIL), project management methodologies, and IT infrastructure and software applications. Knowledge of environmental services will be considered an asset. Join us and become part of "Team Green" at GFL Environmental, where your skills and dedication will be valued and rewarded. Apply now for this exciting opportunity! #GFLTalent We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com Current GFL Employees If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub. Son personnel, c’est ce que GFL a de plus précieux. C’est pourquoi nous sommes heureux que vous consultiez ce portail! Nous avons la volonté de vous offrir des perspectives professionnelles exceptionnelles, de laisser sur l’environnement une empreinte positive et d’aider nos employés à réaliser leurs ambitions personnelles. Nous entendons créer les emplois qui sauront vous attirer chez nous. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.