Field Services Technician

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

The Field Service Technician will provide quick response to customer requests for product support. The tasks performed will include but not be limited to cabling and installation of access control devices. Provide access control software and applications troubleshooting and problem evaluation as well as performing and/or supporting the necessary troubleshooting required to return the equipment to functional status. The Field Service Technician will also be instrumental in preparing reports and will work in conjunction with Project Managers for any un-solved issue and follow escalation process.

Responsibilities

• Ensures exceptional client satisfaction is consistently delivered and maintained
• Responds to customer requests for on-site install/repair and performs scheduled maintenance of access control equipment to high standards and to the satisfaction of customers
• Prepares for installations, upgrades, repairs and disconnects by reviewing work orders; obtains necessary equipment, supplies and tools; and evaluates install location
• Readstopologies, technical documentation etc. to assist with troubleshooting and/or diagnostics
• Ensures cabling and end-point devices are functioning and with optimal performance by testing equipment and connections and identifying and correcting any issues
• Identifies proactively product/service sales opportunities at client sites and processes work order modifications as necessary
• Troubleshoots and supports 3rdparty software and applications
• Completes required paperwork (timesheets, service orders, forms, inventory, expense reports, and equipment related items)
• Adheres to procedures and safety requirements as appropriate
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Additional Specific Duties and Responsibilities

• Perform access control device installations to include but not limited to: camera, intercom, keypad, motion detector, striker plate and maglock
• Install IP speakers
• Install low voltage cabling between devices and IDF closets
• Install conduit

Qualifications

Required Qualifications

• Ability to work varied day and evening timeframes required, ability to daily drive within the region and ability to travel for extended periods nationally when needed
• Technical knowledge in the structured cabling industry to include safety regulations and compliance
• Experienced in supporting multiple projects
• Implement quality control measures to ensure the highest standards of cabling infrastructure installation and performance

Desired/Preferred Qualifications

• Industry certifications such as BICSI RCDD (Registered Communications Distribution Designer) or CompTIA Network
• Knowledge of access control systems
• Cabling manufacturer certifications. Belden, Panduit and Leviton are examples.
• State Low Voltage license

Additional Information

C1 BENEFITS* 401(k) Plan (35% match per dollar up to 10%)* Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)* HSA Employer Contribution* In-vitro Fertility (treatment coverage)* Dental* Vision* FSA Plans* Pre-tax Commuter Plans* Employer-paid Life Insurance* Employer-paid Short Long Term Disability* Paid Parental Leave (4 weeks at 100%)* Employee Assistance Plan* Voluntary Life Insurance* Legal/ID Theft Plans* TeleHealth Options * Omada Health (healthy living solution)* Travel Assistance* Business Travel Accident Coverage* Employer-paid Pet Telehealth * Accident Insurance* Critical Illness Insurance* Hospital Indemnity Insurance* Health Advocate* Volunteer Time OffWork EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Other Duties/ChangesThis job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.EEO StatementC1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htmNotice of E-Verify Participationhttps://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Workhttps://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf