What are the responsibilities and job description for the Product Support Technician position at C2 Systems?
Product Support Technician
Location : Auburn, NH
Level : Non-Manager / Level 1 Technician
COMPANY INFORMATION
Established in 1999, C Squared Systems, LLC delivers cutting-edge RF engineering solutions to customers throughout the nation. Our team specializes in the design, installation, and maintenance of commercial and public network infrastructures, including Wi-Fi networks, Cellular Distributed Antenna Systems (DAS), and LMR / Public Safety Radio Communications.
In addition to engineering services, C Squared Systems develops SitePortal , a proprietary application for monitoring and managing complex network environments. C Squared Systems also develops hardware solutions called SiteGate, SiteWatch, and SiteProbe to accompany and enhance the benefits of SitePortal. SitePortal streamlines network operations via powerful automations and real-time support from our dedicated Network Operations Center.
POSITION OVERVIEW
C Squared Systems seeks a qualified candidate to join our customer-facing support team as a Product Support Technician . This role operates within our Network Operations Center and provides Tier I helpdesk services for SitePortal customers. Basic responsibilities include answering questions about our SitePortal software or assisting users with its various functionalities. This could also include helping the customer to troubleshoot any issues or questions they could have with our SiteGate, SiteWatch, or SiteProbe hardware products.
KEY RESPONSIBILITIES
Customer Communication
- Answer customer calls and serve as the main point of contact, providing courteous and professional support.
Remote Troubleshooting
Ticket Management
REQUIREMENTS
Core Skills
Technical Proficiency
COMPANY MISSION
C Squared Systems executes turnkey wireless solutions using state-of-the-art engineering tools to deliver RF solutions that exceed customer expectations. Our experience, technical expertise, and diverse projects in the wireless realm allow C Squared Systems to evolve alongside emerging technologies and the ever-changing needs of our customers.
