What are the responsibilities and job description for the L2 Engineer-Project/Helpdesk (Office 365, Azure, SharePoint, Security) position at C3 Systems and Security?
Job Details
Job Description
Job Description
Job Title: L2 Engineer-Project/Helpdesk (Office 365, Azure, SharePoint, Security)
Location: Torrance, CA (In-Person)
Who We Are
C3 Systems & Security isn t your average MSP we re a tight-knit, local team dedicated to helping small businesses thrive using modern cloud and security solutions. Our focus is on Office 365 (M365) and Azure-based environments. If you re looking for a place where you can leverage your IT and cloud expertise, and make a real difference in the lives of small business users, you ve come to the right spot!
Why You ll Love Working Here
- Play with New Tech. We re always testing and reviewing the latest gear new laptops, gadgets, and services to keep us on the cutting edge.
- Prime Location. We re near Del Amo Mall in Torrance for convenient shopping and great lunch spots.
- Flexible, Friendly Environment. We value your life outside of work plus we purposely avoid 24/7 industries so nobody is always on call.
- Cutting-Edge Tools. Need the best gear or software to do your job? We set you up with a fast workstation, multiple monitors, and epic tools like a DAS Keyboard. Our software integrations and IT management stack will blow you away.
- Comprehensive Benefits. Medical, dental, vision, PTO, sick time, 401(k), referral bonuses, and more.
- Professional Growth. Regular reviews focused on developing new skills, including leadership and management.
- Endless Snacks & Celebrations. The office is stocked, and we treat the team to lunch for every company birthday!
What You ll Do
- Client-Facing Support: Deliver top-tier customer service, both on-site and remotely, becoming the go-to resource for IT questions.
- Project & Ticket Ownership: Manage support tickets and projects end-to-end, ensuring quality and timeliness.
- Mentorship: Guide L1 engineers, improving their technical skills and confidence.
- Solutions & Strategy: Collaborate with the Service Manager and Project Manager to design and implement modern, secure cloud solutions using Office 365, Azure, SharePoint, and more.
- Domain-to-Azure AD Migrations (Entra ID): Lead and support projects that convert clients from traditional Windows Server domains to Azure AD (Entra ID) environments.
- Proactive Problem-Solving: Identify recurring issues, plan remediation, and propose technology modernizations.
- Security Focus: Maintain a strong security posture in all client environments by recommending best practices and implementing tools to safeguard systems.
Technical Requirements
You ll stand out if you have experience in:
- Office 365 & Azure Management
- Administration and maintenance of Office 365 (M365), including Exchange Online, Teams, and SharePoint.
- Deep familiarity with Azure services, including Azure AD (Entra ID) for user provisioning, identity management, and security.
- Handling migrations from on-premises Active Directory to Azure AD (domain-to-cloud conversions).
- Windows & Server Systems
- Proficiency in Windows 10, Windows 11.
- Hands-on experience with Windows Server 2012 R2, 2016, 2019, 2022 and 2025
- Management of Active Directory, Group Policy Objects (GPOs), and user account provisioning.
- Networking & Security
- Knowledge of networking fundamentals (routing, switching, firewalls, VPNs).
- Strong understanding of security best practices, including MFA, endpoint protection, and zero-trust principles.
- Comfort configuring and troubleshooting network devices to maintain a secure environment.
- Tools & Platforms
- Familiarity with a ticketing system (Autotask is a plus).
- Experience with remote monitoring and management (RMM) tools.
- Knowledge of AWS or Google Cloud is a plus, but not required.
- Additional Background
- 4 years in a client-facing IT role, preferably with MSP, in-house IT experience, or experience as a solo consultant.
- Relevant technical certifications (Microsoft, CompTIA, etc.) are a plus.
- Project management skills, especially around cloud migrations and new technology rollouts.
Systems & Software You ll Work With
- Cloud Services: Office 365, Azure, Intune
- Cloud Migrations: Moving from traditional servers to SharePoint/OneDrive or from Google Drive to Office 365
- Networking: SonicWall, Ubiquiti UniFi, VLANs, SD-WAN
- Ticketing & Monitoring: Datto Autotask, Ninja RMM
- Documentation: IT Glue
- System Administration: Hyper-V, Azure, AWS (entry-level exposure is a plus!)
Expectations for Success
- Maintain an average of 6 billable hours per day.
- Serve as a role model for exceptional service and adherence to company policies.
- Complete assigned projects on time and ensure clients are satisfied with results.
- Identify training needs for L1 engineers and help drive their growth.
- Consistently research and recommend new security and cloud technologies to keep our clients modern and safe.
Compensation & Benefits
- Hourly Rate: $32 $40 per hour (Depending on experience)
- Job Type: Full-time
- Benefits: 401(k), dental, health, vision, PTO, professional development assistance, and more.
- Schedule: 8-hour shifts, Monday Friday
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $32 - $40