What are the responsibilities and job description for the RN Specialist Needed- Non-Clinical, Contact Center position at C3I Solutions?
NO ON-CALL! NO WEEKENDS!! NO HOLIDAYS!!!
Need a Change of pace? Have a valid RN License? Call Center Experience?
We are seeking a highly motivated and customer-oriented individual to join our team as a RN - L2 Specialist. As a RN - L2 Specialist, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position with regular office hours.
This position is Full Time, Remote, & looking to START in September!!
Summary: Providing the White Glove Service! The RN Specialist we are hiring would answer inbound calls from patients, caregivers, Pharmacists and HCPs seeking more medical information about Radius products and clinical trials.
The nurse would take product complaint calls, submit Adverse Events, and handle general questions as well as medical questions. The nurse would be expected to possess a good understanding of Radius products, Tymlos and Binostos.
Business Hours: Monday to Friday 8am – 8pm (nurse should be able to work on any available shift: 7:50am-4:20pm; 8am-4:30pm;
9am-5:30pm;
11:30am-8pm.
Note: every associate gets to work at least 2 late shifts a week.
Training: REMOTE, M-F
Program hire requirements:
- Must have valid RN licensure.
- Previous call center experience is preferred or strong customer service focused work history.
- Strong Technological Skills are required which include, typing, documenting information in a system as it is being communicated, Excel, PowerPoint, Teams, Webex, or Zoom experience.
- Must be self-directed and able to work independently, demonstrate good problem solving skills, critical thinking skills, in addition to multi-tasking skills as there are a number of computer programs involved in the handling of calls and nurses need to be comfortable with quickly navigating, and talking and typing simultaneously.
If you feel that you qualify for this position and ready to move forward, click APPLY today!
HCL America Solutions is an Equal Opportunity Employer - EOE, M/F, D/V.
https://www.hcltech.com/candidate-privacy-notice
Job Type: Full-time
Pay: $28.00 - $33.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Standard shift:
- Day shift
- Night shift
Weekly schedule:
- Monday to Friday
- No weekends
Education:
- Associate (Required)
Experience:
- Customer Service: 3 years (Required)
- Call center: 1 year (Preferred)
- Clinical trials: 2 years (Required)
- Nursing: 2 years (Required)
Location:
- Horsham, PA (Required)
Work Location: Remote
Salary : $28 - $33