Customer Care Representative

Job Description

ProServices OR Presales OR Technical Support OR Inside Sales

• The Customer Care Representative will handle all toll-free incoming calls for the following departments: ProServices. Presales, Technical Support, CaPS/Return Material Authorizations (RMA’s), Training, and Inside Sales.
• Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the Company

Basic Qualifications

• High School Diploma or GED equivalent required.
• 2-5 years of relevant, professional experience customer service experience.
• Familiar with BaaN Enterprise Resource Planning (ERP) software.
• Prior experience with database and business systems.
• Outstanding communication and interpersonal skills.
• Basic understanding of various networking telecommunications technologies.
• Intermediate Microsoft Office skills required, including but not limited to Outlook, Word, and Excel.

Preferred Qualifications

• Associates degree or bachelor’s degree is preferred. Other similar disciplines and/or related fields may be considered.

Job Types: Full-time, Contract

Pay: $18.00 per hour

Expected hours: 40 per week

Shift:

• 8 hour shift
• Day shift
• Morning shift

Experience:

• Customer service: 2 years (Required)
• Calling: 2 years (Required)
• ProServices OR Presales OR Technical Support OR Inside Sales: 1 year (Required)

Work Location: In person

Salary : $18