What are the responsibilities and job description for the Fraud Investigator / Fraud Auditor position at C4 Technical Services?
Job Description
This position is responsible for the detection, prevention, and mitigation of suspicious and fraudulent activities on Bremer’s customer accounts. In addition, the position reviews fraud alerts and preforms triage of suspected fraud. Alert types cover multiple payment channels and include internal and external notifications. The position is responsible for ensuring that processes are completed timely using appropriate controls to mitigate financial and reputation risks.
Ensures that department procedures and policies are completed in compliance with applicable regulatory and compliance standards and requirements.
Understands and is able to effectively communicate complex issues across multiple business lines at all levels of the organization.
Develops, builds, and fosters effective professional working relationships with staff members, peers, cross-functional project teams, and internal/external Customers.
Delivers exceptional service and support that is customer focused.
Experience:
Fraud Investigator 1 must demonstrate a working knowledge of UCC 3 & 4 all applicable Federal regulations including Reg CC, Reg E, MasterCard & Visa Rules, NACHA Rules, FinCEN regulations and BSA/AML programs.
Daily alert review includes Reg CC hold referrals, suspicious caller referrals, bill payment alerts, Zelle alerts, fraud scenarios for check fraud, deposit fraud and online account takeover.
Demonstrated knowledge of deposit account ownership and financial privacy requirements.
Demonstrated ability to identify suspicious activity; ability to analyze activity to confirm fraud; and to select the appropriate course of action and problem solve to promptly control the risk of loss.
Demonstrated ability to be self-directed, prioritize workload, process in accordance with procedures, strong investigative and analytical skills, verbal and written customer-oriented communication skills.
Demonstrated ability to use appropriate judgment regarding prevention, identification, and resolution of fraudulent situations recognizing when it is appropriate to escalate the situation or resolve independently.
High school Diploma or GED and 3 years relevant experience
Must have effective oral and written communication skills; including skills necessary to prepare factual, concise cases, including the recording and preparation of electronic and documentary evidence in accordance with rules of judicial evidence.
Demonstrated effective verbal and written communication and presentation skills; effective negotiation skills
Comprehensive computer skills including Microsoft Outlook, Word, Excel, PowerPoint and Access.
Job Types: Full-time, Contract
Pay: $28.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Fraud: 3 years (Required)
Work Location: In person
Salary : $28
