Customer Success Manager

Full time

Hybrid

New York City

Who we are

C8 Health  is a knowledge management platform for healthcare organizations. We are harnessing the power of AI to make best practices available to every provider, anywhere and any time. With C8 Health, healthcare providers implement their best practices effectively and enhance care consistency- for better patient outcomes and a lower cost of care.

C8 Health Health was founded in 2022, and has partnered with visionary and leading hospital systems and providers such as Mount Sinai, Brigham & Women’s hospital, Metro Health and Dartmouth Health. Join us on our mission to bring better care, for less.

Our Culture: Agile, Collaborative, Pioneering

We are a fast growing, venture backed early-stage startup. Each day at C8 Health is dynamic and full of possibilities. Our culture thrives on agility, collaboration, and frequent iteration. 

Customer Success

Customer Success Managers are trusted advisors to account stakeholders, delivering strategic insights that promote their organizational goals. Additionally, this role will be primarily responsible for guiding users through onboarding, training, and ongoing engagement. The overall mission of this role is to develop deep professional relationships with customer stakeholders and promote effective communication to our user base, driving user adoption across the organizations and ensuring retention, renewal and expansion within each account.

The CS team at C8 Health

You will be joining a growing Customer Success team and report directly to the Head of Customer Success. In this role you will take on customer accounts and ensure end to end execution from the onboarding stage, through deployment,  and going forward throughout the customer lifecycle. 

What you'll do

• Onboard new customers to the platform, including account set-up, customer training and creating awareness.
• Ensure high user-adoption through effective executive sponsorship, change management, and white-glove customer management
• Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from C8 Health
• Lead Quarterly Business Reviews with key stakeholders to communicate progress on customer centered KPIs
• Work proactively towards contract renewals and expansion by ensuring key stakeholders and users are seeing value with C8 Health
• Identify and illuminate customer success stories and examples of C8 Health ROI
• Identify and address challenges that impact the success of our customers

Who you are

• 3 years experience as a Customer Success Manager for B2B SaaS in the Healthcare industry, preferably managing hospital/ department accounts 
• Have a track record of proacively defining and tracking B2B metrics to achieve and maintain customer KPIs
• Experience creating and executing detailed success plans that define the actions needed to achieve the outcomes that address each customer KPI
• Desire to work in a high growth startup environment with the will and ability to bring in experience, processes and best practices for account management
• Bachelor’s Degree  (Preferably in software development, business administration or healthcare)
• Prior experience as a Healthcare Professional is a plus

How you work

• Highly organized with an ownership mindset, proactive and self-driven with the ability to multitask and prioritize different assignments and a 'can-do' attitude
• Eager to learn and dig deep into the technical aspects of the platform
• Patient, active listener with excellent verbal and written communication skills 
• Experience working cross-functionally with internal creative, product, and sales teams 
• Able to work onsite and remotely (role is hybrid in the NYC area)

Join us at C8 Health, where your expertise will not just be valued — it will be pivotal in transforming the future of patient care.

Compensation

$80,000-$110,000

Benefits 

• Stock options for every full-time employee
• Commuter Benefits
• Competitive health, dental, and vision insurance options

We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws.