What are the responsibilities and job description for the Customer Service Representative position at ca-machine?
Job Overview
We are looking for an efficient and skilled Customer Service Representative. Your role is to provide customer support to the clients, respond to their queries and resolve them as soon as possible so as to maintain healthy relations with the customers. You will be in direct contact with the clients so you should have clear knowledge about products and their functions, company's policies and procedures. Pleasant personality and good communication skills are the key requirements.
If you consider yourself competent enough to provide the best customer service to our clients then do apply!
Responsibilities
- Handle customer complaints actively and resolve them on time.
- Provide all the information that customer requires.
- Take orders and calculate the charges.
- Keep track of customer information and their issues.
- Generate sales leads.
- Open customer's account by gathering all the required information.
- Explain all the details to the customer.
- Review customer accounts for any changes.
- Maintain healthy relationship with the customers.
- Ensure the quality of services is maintained.
- Handle change in policies of the company and explain them to the customer.
Requirements