What are the responsibilities and job description for the STAFF SERVICES MANAGER III position at CA State Lottery?
This position requires a current Staff Services Manager III exam. If you need to take the exam or if your score has expired, click here to gain list eligibility.
This position is headquartered at Lottery Headquarters in Sacramento and is eligible for a hybrid telework schedule. Employees must be able to report to their assigned headquarters office as assigned. Travel expense to and from the assigned headquarters are the responsibility of the employee. Eligibility for telework requires the employee to reside in California per California Government Code Section 14200 which states: “telecommuting means the partial or total substitution of computers or telecommunication technologies, or both, for the commute to work by employees residing in California.
People are drawn to the Lottery because we:
- Are an energetic, creative, and talented team
- Value diversity and inclusion in the workplace
- Empower team members to bring their knowledge, expertise, and innovation
- Recognize individual and team contributions
- Support the importance of work-life balance
- Invest in the professional development of our team members
- Are dedicated to preserving our environment by lowering our carbon footprint
All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements."
You will find additional information about the job in the Duty Statement.
Working Conditions
- Schedule: Monday through Friday, within HRD core business hours but may occasionally need to be available after hours and/or on weekends
- Travel: Infrequent travel may be required
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- STAFF SERVICES MANAGER III
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
In fiscal year 2023-24, the California Lottery generated sales of more than $9.2 billion with approximately $2.2 billion earned for California public schools. Lottery products are sold at more than 23,000 retail locations throughout the state, from independent neighborhood shops to convenience stores, liquor stores to supermarkets, and more. Retail product offerings include an average of 52 fun and entertaining Scratchers® games and several draw games, including jackpot games such as Powerball®, Mega Millions®, and SuperLotto Plus® and daily games such as Fantasy 5 and Hot Spot®.
Department Website: http://www.calottery.com
Special Requirements
- The position(s) require(s) a Background Investigation be cleared prior to being hired.
- The California State Lottery Act provides that no person may be hired as an employee of the Commission if that person has been convicted of a felony or any gambling related offense.
- If you are basing your eligibility on education, (http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx), provide your transcripts and/or diploma. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts will be required upon appointment. Please redact birthdates and social security numbers.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 2/21/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications -
To be considered you must submit a Statement of Qualifications.
You must submit a Statement of Qualifications (SOQ). In response to the question below, you need to provide a written explanation of how your experience, education, and/or training qualifies you for the position. You need to show how you have the desirable qualifications. Limit your SOQ to two (2) pages, single-spaced, twelve-point Arial font. 1. The Labor Relations Officer position plays a critical role in providing labor relations guidance, strategic advice, and leadership to support our mission. Please provide specific examples from your experience that demonstrate your ability to manage relationships with employee representatives while working through complex labor issues. - Other -
Completed applications and all required documents must be received or postmarked by the Final Filing Date in to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Desirable Qualifications
- Demonstrated experience interpreting and working with management on the Dills Act and/or labor relations experience interpreting laws governing collective bargaining
- Excellent leadership qualities: including the ability to coach, develop, and mentor staff
- Excellent verbal and written communication skills
- Flexibility to handle multiple tasks and changing priorities
- Demonstrated ability to read, analyze, and logically interpret and apply appropriate laws, rules, regulations, memoranda of understanding, policies and procedures
- Demonstrated ability to reason logically, analyze situations, and develop and evaluate alternatives and take effective action
- Demonstrated ability to establish and maintain cooperative relations and gain confidence with those contacted in the work environment
- Demonstrated experience in handling stressful and/or sensitive situations with tact and labor-management diplomacy
- Demonstrated experience using good judgment and making sound decisions in critical situations
- Creativity to address situations and/or scenarios that are not routine
Benefits
Please click on the link below to learn about the California State Civil Service Employee Benefits.
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Department Website: http://www.calottery.com
Human Resources Contact:
Human Resources
(916) 822-8158
careers@calottery.com
Hiring Unit Contact:
Dottie Wallace
(916) 822-8166
dwallace@calottery.com
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:Equal Employment Opportunity Office
(916) 822-8458
eeooffice@calottery.com
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Position Location
700 North 10th Street
Sacramento, CA
95811
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
