What are the responsibilities and job description for the Certified Medical Assistant position at Cabarrus Rowan Community Health Centers?
Under the supervision of the Director of Clinical Services (DOCS) and the assigned provider, the Certified/Registered Medical Assistant (CMA/RMA) helps to facilitate patient care in the clinic environment. S/He is an essential part of the care team from the onset of the visit until its completion. The CMA/RMA may be involved in both the clinical and administrative areas. S/He is one of the primary guides for the patient through the appointment process. Tasks assigned to this role are both clinical and clerical. CMA/RMAs are responsible for capturing and documenting clinical and demographic information and accurately documenting this material in the electronic health record. CMA/RMAs also assist providers with procedures and communicate with patients in various forms and multiple settings.
Key Responsibilities
1. Fulfill patient care responsibilities to all patient populations, including pediatrics, as assigned. That may include but, not limited to, checking schedules and organizing patient flow to ensure patient visits are started in a timely manner, greet and escort patients to exam rooms, prepare for the provider – patient encounter by obtaining a comprehensive health history and vital signs, perform required screenings per established guidelines.
2. Maintain accurate documentation in the patient’s EHR based on established documentation procedures.
3. Assist with telephone follow up with patients as directed by the provider or DOCS.
4. Under the direction of the provider and/or DOCS, assists with patient health education and follow up on established patient plan(s) of care.
5. Complete in a timely manner, the assigned clinic maintenance tasks including but not limited to the following: setting up instruments and equipment including a working knowledge of all equipment and the ability to train other personnel on its use. Running test and controls on equipment and the ability to teach other personnel. Cleaning exam/procedure rooms and documenting completed tasks based on clinic protocols and the ability to train others in the appropriate procedure and techniques.
6. Fulfill clerical responsibilities as assigned including but not limited to the following: obtaining lab/x-ray reports, hospital notes and referral information. Assist Medical Assistants in checking Insurance verifications and completing requisition forms as needed
7. Prepare exam rooms and assist provider with various procedures and accurately document results of completed procedures. The ability to train other personnel on appropriate procedure protocols.
8. Efficient in all point of care test and available testing in clinic.
9. Assist the RN Manager in assuring supplies are ready and that inventory of supplies is maintained to meet the needs of the clinic and provide support to other clinics as needed.
10. Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventative maintenance and calling for repairs.
11. Maintain safe, secure, and healthy work environment by following and enforcing established policies and procedures and the ability to professionally encourage other to do the same to support a healthy team atmosphere.
12. Maintain patient confidentiality and protects operations by keeping protected health information confidential and secure.
13. Participates in mandatory in-services and drills, attends staff meetings and other trainings, including appropriate age specific educational trainings offered on regular basis for professional development.
14. Maintain strict adherence to infection control guidelines established by the organization.
15. Support current incentive, regulatory and certification requirements (such as Meaningful Use, PCMH and UDS) through documentation, participation in initiatives, and other activities as directed.
16. Translation services will be expected upon request from management.
17. Critical thinking.
18. Translation services will be expected upon request from management.
19. Perform other duties as assigned.
