What are the responsibilities and job description for the Director of Operations position at Cabinet Company?
Job Description
Job Description
Benefits :
Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance
401(k)
401(k) matching
Free uniforms
Objectives of this role
Collaborate with senior managers in the development of performance goals, and execute long-term operational plans.
Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
Set strategic goals for operational efficiency and increased productivity
Work with general managers in the development of financial and budgetary plans
Analyze current operational processes and performance, recommending solutions for improvement where necessary
Implement strategies for operational excellence
Review daily and weekly customer experience performance.
Aid with customer and installer escalations.
Manage customer and installer relationships for win-win solutions.
Responsibilities
Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks
Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs
Adhere to the companys policies and standards, and ensure that laws and regulations are being followed
Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment
Required skills and qualifications
Ten or more years in a senior leadership role in a field related to our industry
Masterful organizational, communication, and leadership skills, backed by previous professional success
Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
Proven ability to plan and manage operational processes for maximum efficiency and productivity
Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands
Strong working knowledge of industry regulations and legal guidelines
Preferred skills and qualifications
Bachelors degree (or equivalent) in business administration or related field
Experience in developing budgets and business plans
Superior negotiation skills for both internal and external purposes
Strong working knowledge of data analysis and performance metrics, using business management software (ex : SAP, ERP, CRM)
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