What are the responsibilities and job description for the Technical Support Professional position at Cabinets To Go?
Job Description
The role of the IT Specialist at Cabinets To Go involves providing technical support for a variety of devices, including PCs, RF guns, software, and related equipment. This includes installing, troubleshooting, maintaining, and repairing these items to ensure they are functioning properly.
As an IT Specialist, you will work closely with the support team to diagnose and resolve issues efficiently. Your analytical skills and ability to communicate effectively with both technical and non-technical staff will be essential in this role.
To succeed in this position, you should have a solid understanding of PC hardware, software, and networking principles. Experience in technical support roles and knowledge of Windows-based operating systems (Win 10 through Win 11) are also necessary. In addition, proficiency in Microsoft products and the ability to learn new systems quickly will be valuable assets.
Required Skills and Qualifications
- Advanced computer skills with high proficiency in Microsoft products
- Ability to configure and administer Windows-based workstations
- Understanding of networking technology, including WAN/LAN/WLAN environments and cable, Fiber, T1, and wireless internet connectivity
- Ability to troubleshoot network, operating system software, and hardware-related issues
Work Environment and Expectations
Candidates must be comfortable working independently with minimal supervision, taking initiative to complete tasks and projects efficiently. Ability to travel to stores for new openings, remodel setups, and support is also required.
