Lane Manager

Cable Dahmer Kia is currently seeking an experienced and motivated Lane Manager to join our dynamic service team.

Job Summary:

The Lane Manager will oversee the service lane operations, ensuring efficient workflow, exceptional customer service, and a positive experience for our clients. This role is pivotal in maintaining the dealership's reputation for quality service while maximizing productivity and profitability in the service department.

What you’ll do as a Lane Manager:

• Supervise Service Lane Operations: Manage daily service lane activities, ensuring smooth and efficient operations.



• Customer Service Excellence: Greet customers, assess their needs, and ensure timely communication throughout the service process.


• Team Leadership: Train, mentor, and motivate service advisors to provide exceptional service and achieve performance goals.


• Workflow Management: Oversee service scheduling, monitor job progress, and manage the workflow to optimize efficiency and minimize customer wait times.


• Quality Control: Ensure all work performed meets the dealership’s quality standards and adhere to manufacturer guidelines.


• Inventory Management: Collaborate with the parts department to ensure adequate parts availability for service repairs.


• Performance Metrics: Track and report on key performance indicators (KPIs) for the service lane, including customer satisfaction scores and service advisor performance.


• Conflict Resolution: Address customer concerns and complaints promptly, working towards effective solutions.



• Continuous Improvement: Identify areas for process improvement and implement best practices to enhance service efficiency and customer experience.

  
  

What you’ll need as a Lane Manager:

• Previous experience in a service department at an automotive dealership



• Strong understanding of automotive service processes and customer service principles.


• Excellent communication and interpersonal skills.


• Ability to lead and motivate a team effectively.


• Proficient in using dealership management systems and software.



• Strong organizational and problem-solving skills.

  
  

What you’ll get as a Lane Manager:

• Competitive salary with performance-based bonuses.



• Health, dental, and vision insurance.


• 401(k) retirement plan with company match.


• Paid time off and holiday pay.


• Employee discounts on vehicles and services.



• Opportunities for professional development and advancement.

Join us at Cable Dahmer Kia and be a key player in delivering outstanding service to our valued Kia customers!