Service Advisor - Buick / GMC

Automotive Service Advisor

Location: Cable Dahmer Buick GMC Kansas City or Independence
Pay Rate: $60,000-$90,000

About Us:
At Cable Dahmer Automotive Group, we take pride in being a trusted dealership group dedicated to providing top-quality vehicles, exceptional customer service, and a strong commitment to our community. With a focus on innovation and excellence, we strive to create a welcoming and professional environment for both our customers and employees.

We believe in fostering career development through training, mentorship, and leadership opportunities. Our goal is to support our team members in achieving their professional growth while maintaining a customer-first approach.

Job Summary:
We are seeking a highly motivated and customer-focused Service Advisor to join our team. The Service Advisor acts as the primary liaison between customers and the service department, ensuring an exceptional customer experience by accurately diagnosing vehicle concerns, recommending services, and overseeing the repair process. The ideal candidate has strong communication skills, automotive knowledge, and a commitment to delivering outstanding service.

Responsibilities:

• Greet customers in a professional and friendly manner, listening to their concerns and gathering vehicle information.
• Advise customers on necessary maintenance and repair services, explaining the benefits and estimated costs.
• Create and manage repair orders, detailing work needed and ensuring accurate documentation.
• Coordinate with technicians to provide timely updates on vehicle status and service completion.
• Communicate effectively with customers regarding service timelines, pricing, and any additional repairs needed.
• Handle customer concerns and follow up to ensure satisfaction with completed services.
• Maintain knowledge of dealership and manufacturer service programs, warranties, and promotions.
• Process customer payments and ensure proper invoicing for services rendered.
• Maintain a clean and organized service desk area.
• Assist with scheduling service appointments and managing workflow within the service department.

Qualifications:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.

-Previous experience in a service advisor, customer service, or automotive-related role -preferred.

• Strong knowledge of automotive maintenance and repair procedures.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in computer systems and dealership management software.
• Strong problem-solving skills and attention to detail.
• A valid driver’s license and a clean driving record.

Benefits

• Competitive pay based on experience and certifications.
• Paid vacation and health benefits (medical, dental, vision, and pharmacy coverage).
• Health savings account, short-term disability, and 401(k) with company match.
• Employee discounts on services, parts, and vehicles.
• Ongoing training, mentorship, and career development opportunities to help you grow your skills and certifications.
• A supportive and collaborative work environment where career advancement is encouraged.

EEO, including disability/vets