What are the responsibilities and job description for the Customer Service Representative position at Cable One, Inc.?
About the Role
We are seeking a skilled and dedicated individual to join our team as a Customer Care Specialist. As the face and voice of our company, you will be responsible for delivering exceptional service to our customers, both in person and over the phone.
Key Responsibilities:
- Engage with Customers: Provide warm and welcoming interactions, addressing customer inquiries and resolving issues in a timely and professional manner.
- Solve Problems: Utilize your problem-solving skills to resolve customer complaints, provide accurate billing information, and troubleshoot standard problems.
- Drive Revenue: Promote our products and services to secure new and incremental revenue opportunities.
- Educate & Assist: Offer guidance and support to customers on using our products and navigating our services.
- Follow-Up: Ensure every issue is resolved to our customers' satisfaction and continually strive for improvement.
Core Competencies:
- Committed: Value each customer, while working hard to retain their business and support our communities.
- Helpful: Deliver support in the ways that are most useful to our customers, addressing their needs with expertise, respect, and empathy.
- Proactive: Understand what our customers need and actively work to make their relationship with us seamless, easy, and rewarding.
- Personal: Develop a strong understanding of our customers' needs and tailor our communications and interactions to address their expectations.
