What are the responsibilities and job description for the Director Billing Services position at Cable One, Inc.?
Job Description:
At Sparklight, a Cable One brand , we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
A Director of Billing Services provides leadership and oversight for the Billing Applications group. Oversees team processes related to reviewing, analyzing and modifying Billing / Workflow Management (WFM) system configurations, including testing, debugging and supporting application systems. Provides system / application troubleshooting and issue resolution. Supports and/or leads system development and upgrade projects. Ensures system users receive up to date information and support.
What you will do to contribute to the company's success
- Responsible for the technical, administrative and operational direction of Billing Applications development, deployment and operations.
- Drives the planning, design, implementation, organization and operation of Billing / WFM applications and systems across the company.
- Oversees and directs implementation and support of complex solutions from kick-off to deployment.
- Manages the execution of multiple initiatives and ensures appropriate staffing and resource allocation. • Develops ideas and clearly articulates / presents them to senior management.
- Provides procedural and technical direction and leadership to the Billing Applications group and other technology teams.
- Oversees incident resolution and follow-up items completions.
- Guides resources that are responsible for scheduling and tracing key tasks across all project phases, including requirements gathering, design, implementation and ongoing support.
Qualifications
- Must have CSG ACP experience.
- 10 years’ experience
- BS / BA Degree
Core Competencies
- Committed: Values each and every customer, while working hard to keep their business and support our communities.
- Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
- Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
- Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits
Sparklight, a Cable One brand, appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
Additional Perks
- Tuition reimbursement (up to $5,250 on 1st year)
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
We’re an Award-Winning Organization!
- Forbes’ “America’s Best Midsized Employers” 2021-2023
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Sparklight, a Cable One brand , we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Sparklight, a Cable One brand, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Sparklight, a Cable One brand, is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Individuals hired into DOT regulated positions must be able to meet and maintain the requirements under the Company’s DOT program, including successfully complete and pass a road test examination, driver’s record safety review, drug testing, DOT physical, and past employer safety performance history. In accordance with DOT policy, the Company retrieves driving records and randomly tests for illegal substances.
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Salary : $5,250
