What are the responsibilities and job description for the Service Delivery Fulfillment Specialist l position at Cable One Inc.?
Job Description : At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most.
For our associates, that means : a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work / life balance, and an open and inclusive workplace. Join Sparklight's Business Team as a Service Delivery Fulfillment Specialist! You will be responsible for managing new orders, entering customer data, scheduling installations, and making sure our customers are happy with the installation and products when the install has been completed. This position is open to hiring in Poplar Bluff, MO or Phoenix, AZ What you will do to contribute to the company's success
- Responsible for post-sale order entry process, including HSD, video, and native and ported telephone lines.
- Receives orders from business sales representatives, verifies accuracy, and gathers information from customer.
- Facilitates communications between customers and sales associates with a focus on quality assurance and customer satisfaction.
- Enters orders in software platforms, while maintaining contact with business customers, dispatchers, Level 3, and local office teams throughout installation process.
- Manages multiple projects, including escalations, at various stages of completion, ensuring accuracy and detailed follow-through.
- Creates service tickets and notates Customer Relationship Management (CRM) tools for all orders.
- Other duties and / or responsibilities not specifically set forth above may, however, be assigned as needed.
Whenever practicable and, in accordance with legal guidelines, reasonable accommodation(s) will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position. Qualifications
Here at Sparklight, a Cable One brand, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force.
Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. Sparklight, a Cable One brand, is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Pre-hire Processes Sparklight, a Cable One brand, is committed to keeping our associates and customers safe.
Job offers are contingent upon the results of background, drug screening, and reference check.
Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. #LI-VR1 CABO3
Salary : $5,250
