What are the responsibilities and job description for the Support Specialist I position at Cable One?
Job Description :
What you will do to contribute to the company's success
Set forth below is a list of the essential duties and responsibilities (or "essential functions") of this position.
- Responds and supports Sarbanes-Oxley (SOX) access requests from internal customers
- Maintains access management systems of company in-scope applications which includes provisioning, modifying and disabling access.
- Utilizes ServiceNow ticketing system for request tracking and to respond to tasks in a timely manner
- Adheres to Standard Operating Procedures and documentation. Creates and modified new processes that are implemented or that are changed.
- Processes onboarding / offboarding.
- Assists with providing evidence for audit requests
- Performs other Desktop and User support tasks as needed.
- Provides detailed notes on customer interactions by documenting troubleshooting methods, provisioning of application access and roles and appropriate follow-up to resolve inquires.
- Uses computer-based software tools to gather information, troubleshoot, and resolving issues and request.
- Takes on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values.
Other duties and / or responsibilities not specifically set forth above may, however, be assigned as needed. Whenever practicable and, in accordance with legal guidelines, reasonable accommodation(s) will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.
Qualifications
Company Expectations
Cultivate and environment that values and respects different cultures, experiences and viewpoints.
Do right by those we serve
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as :
Additional Perks
We're an Award-Winning Organization!
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
LI-SJ1
Salary : $5,250
