Technical Support Representative

Job Description

Job Description

Note the Following :

• This is a hybrid role.
• There are two positions available each with a different schedule.

Schedule 1 : 4X10 Hour Shift : Friday to Monday from 8 : 00 AM to 7 : 00 PM (one hour lunch).

Schedule 2 : 5X8 Hour Shift : Monday to Friday from 10 : 00 AM to 7 : 00 PM (one hour lunch).

Job Title : Technical Support Representative

Department

FLSA Classification

EEO Classification

Last Modified

Call Center

Non-Exempt

Administrative Support Workers

08 / 22 / 2024

Job Summary :

Uses technical and analytical skills to diagnose technical problems and provide customer service by offering solutions, explanations and options that will satisfy the customer while preserving the best interests of the company. Communication with customers is done via phone and / or written correspondence.

Essential Duties & Responsibilities :

Job Qualifications :

Skills :

Physical Demands :

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk, and sit; climb, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision depth perception, and ability to focus.

The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate.

Equal Opportunity Employer / Veterans / Disabled