What are the responsibilities and job description for the HVAC Call Center Rep position at CABS Heating & Air Conditioning?
Join CABS Heating & Air Conditioning as our full-time HVAC Call Center Rep that provides excellent service to our clients over the phone in the West Sacramento, CA area. This customer service position at our office earns a competitive wage of $17-$21 per hour, depending on experience.
In addition to competitive pay and our family-oriented culture, we offer our HVAC Call Center Reps the following benefits:
- Health, dental, and vision insurance
- 401(k)
- Paid time off (PTO)
- 6 paid holidays
- Birthday pay
Interested and wondering how to apply for this position at our office? It's easy! If you have exceptional customer service skills and enjoy talking on the phone, just fill out our initial mobile-friendly online application. We hope to meet you soon!
DAY-TO-DAY
This customer service position typically works at our office between 8:30 AM and 5:00 PM, Monday through Friday. The schedule can vary during our busy season.
As an HVAC Call Center Rep, you play a vital role in our heating and air conditioning company. Every day, you arrive ready to handle a variety of duties, including scheduling appointments as well as offering ancillary products and services to help meet our call center's sales quotas. Committed to providing quality customer care, you diligently stick to your company-provided script while on the phone. Working closely with our dispatchers, you promptly respond to all customer inquiries regarding scheduling, equipment services, invoicing, and general inquiries.
Exceptionally organized, you schedule our clients' preventive maintenance service appointments, review completed service work orders, and generate our techs' daily debriefing calls. A team player, you participate in all company-sponsored training classes. No matter the circumstances, you always maintain a courteous demeanor with all customers and associates. You find great satisfaction in helping our customers receive the assistance they need!
ABOUT CABS HEATING & AIR CONDITIONING
At CABS Heating & Air Conditioning, our goal is to be the most trusted and respected residential HVAC company in the West Sacramento area. We are a responsible, modern company that strives to do our part to take care of the planet by educating our community on how to cut energy consumption without sacrificing home comfort. In addition to being an environmentally conscious company, we believe in always treating our customers with honesty and integrity. Our ethical practices and top-quality services instill trust and confidence in every client we work with, ensuring they think of us first for all their heating and cooling needs.
We believe our employees are the heart of our company, which is why we aim to provide them with the best work environment possible. Our employees are part of our family, and we thank them for their hard work with amazing benefits and flexibility as well as opportunities for professional development. If you are looking for a company that you can grow with, look no further!
OUR IDEAL HVAC CALL CENTER REP
- Excellent communicator - great communication skills and enjoys being on the phone
- Adaptable - works well under pressure and thrives in fast-paced environments
- Patient - remains calm and collected no matter the circumstance
If this sounds like you, keep reading!
REQUIREMENTS FOR AN HVAC CALL CENTER REP
- High school diploma OR equivalent
- 2 years of customer service experience
- Exceptional communication and customer service skills
- Basic computer skills
- Experience using Microsoft Word and Excel
- Ability to work extended hours, nights, and weekends
- Ability to read a map and geographical knowledge of our service area
If you meet the above requirements, we need you. Apply today to join our office team!
Location: 95605
Salary : $17 - $21
