What are the responsibilities and job description for the IT Specialist - Journeyman position at CACI?
The Opportunity:
The Advanced Battle Management System (ABMS) will provide the Department of the Air Force's contribution to the Joint All Domain Command and Control (JADC2). ABMS's systems of systems approach adopts the best practices of open architectures, government owned waveforms and DevSecOps to enable rapid proliferation of new software and hardware across the Department. DevSecOps and software reuse represents potential reduction in overall service costs for modernization and procurement. The systematic breakdown of elements of the systems deviates from traditional systems acquisition in that the system is fractionated into smaller components of the larger system, and developed in a manner that can be developed, acquired, and procured on independent timelines. This transition provides technology changes through time to be adopted quickly and demonstrates a continuous integration / continuous deployment approach regardless of type of activity.
Responsibilities:
Responsible for collection of incident information through customer conversation, and self-service support tools.
Tracks incidents and requests from identification through resolution ensuring a quality end-to-end customer experience.
Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components.
Communicates promptly on progress.
Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists.
Executes against established Service Level Agreements (SLA).
Documents resolutions and updates self-help and staff knowledge bases.
Alerts management to recurring problems and patterns of problems.
Provide statistics for the weekly Service Desk report on call trends.
Qualifications:
Required:
Requires a high school diploma and 5 years of prior experience
Active TS/SCI
Must be a U.S. Citizen
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$39,500-$79,000CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Salary : $39,500 - $79,000
